The role of the Information Technology Analyst is to provide support as a point-of-contact for company personnel, and third-party vendors, by gathering, interpreting, and using complex data to develop actionable steps that will improve processes and optimize results. Opportunities within the day to day include working new solutions, providing both troubleshooting and problem management, enhance efficiencies, and provide data driven recommendations. This role involves significant interaction with personnel of all levels of the Company requires staff members possess very capable personal attributes in addition to aptitude for ongoing development of technical skills.

Qualifications

Position Requirements

Formal Education & Certification

• Associate Degree (or foreign equivalent) or in lieu of a degree, at least 6 years in experience in the field of Information Technology or Business (work experience or a combination of education and work experience in the field of Information Technology or Business).

Knowledge & Experience

• 0–1-year IT experience
• 0–1-year experience with computer hardware and/or software.
• 0–1-year experience in customer service-related work.
• Basic understanding of information technology infrastructure and computer platforms.
• Basic understanding of computer administration concepts.

Personal Attributes

• Competent in verbal and written communications.
• Eager to learn, grow and develop technical, interpersonal and business skills.
• Motivated to contribute to the work effort.
• Attentive to detail.
• Organized and able to prioritize tasks.
• Customer service orientation.
• Able to work as part of a team, or independently as situationally necessary.
• Strong commitment to inclusion and diversity.

Responsibilities

Strategy & Planning

• Manage new solution schedules, data analysis, trends, platforms ,and processes to implementation.
• Manage the maintenance the documentation and systems for proposed projects.
• Maintain control and follow-up of all technical problems encountered, illustrating action taken and parties concerned.
• Act as a point of contact between Sherwin-Williams Headquarters, Division and Field locations and outside vendors.

Acquisition & Deployment

• Assist with the identification and implementation of solutions that provide enhanced functionality and value.
• Assist in the creation and deployment of service solutions that will simplify processes.
• Manage the process and installation of new solutions.
• Manage the process and installation of technical platforms, reports, and automations.
• Take active role in the vetting, analysis, and execution of recommended solutions.

Operational Management

• Manage the coordination of Sherwin-Williams and vendor activities to ensure successful Store Technology & Operation installations.
• Communicate directly with vendors and interested parties when problems arise in order to resolve issues/problems..
• Monitor work order changes and communicate to necessary contacts.
• Open and update SNOW, Help Desk reports, Meister Task cards, or any future tracking and reporting tools.
• Monitor control all channels of ITSM requests.
• Coordinate documentation and dispatching of complex data and solutions to appropriate parts of the organization.
• Recommend process and procedural improvements for all individual operational responsibilities.

Incidental Functions

• Assist with Change Management preparations and implementations.
• Assist with large projects as may be required to contribute to efficiency, effectiveness, and growth of the department.
• Attend meetings in participation with the team.
• Produce decision guidelines and processes for cross-departmental utilization.
• Some travel may be required.
• Work outside the standard office 7.5-hour workday may be required.