• Job Description

  Req#: R1159839

  Job Description:

  Junior Data Analyst

  London, Staines or Manchester

  Flexible / Hybrid working options

  Permanent

  £33.5k - £42k + bonus + fantastic benefits

  Full time: 37.5 hours per week

  
  We make health happen
  

  Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.

  Working in our UK support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day.

  Role Overview:

  As a Junior Data Analyst you will be responsible for analysing, interpreting and presenting data specific to telephony, webchat and email contact. You will work closely with Senior Data Analysts to turn these data insights into actionable recommendations for effective decision making.

  How you’ll help us make health happen:

  • Collect, analyse and interpret data related to telephony, webchat and email within the healthcare industry

  • Analyse interactions and KPI's within the healthcare service centres to identify performance gaps and to analyse how these could be addressed with the goal of improving customer satisfaction

  • Use data to provide insights into areas for improvement and recommend strategies to operational teams

  • Collaborate with other analysts and cross-functional teams to identify patterns and trends in customer behaviour that could lead to better healthcare delivery

  • Develop and maintain databases to store and manage critical operational data

  • Track and report on key performance indicators that support the healthcare service delivery goals.

  • Design data dashboards and data visualizations to assist stakeholders in understanding and interpreting data trends

  Key Skills / Qualifications needed for this role:

  • Proficient in at least one coding language (SQL, SAS, R, Python) and Microsoft Office suite, especially Excel and PowerPoint

  • Have experience with self-service dashboards – ideally using PowerBI/R Markdown/Python or Tableau

  • Academic applied knowledge of machine learning/statistical modelling techniques

  • Motivated to learn and stretch beyond comfort zone

  • Ability to prioritise and handle multiple tasks simultaneously

  • Ability to work independently and as a member of a team

  • Ability to provide input into, feedback on, and follow a project schedule.

  • Excellent verbal and written communication, organisational and interpersonal skills

  Why Bupa?

  We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers.

  Our benefits are driven by what matters to our people. It’s important to us that these benefits support a work-life balance that keeps people healthy, both mentally and physically.

  You will be eligible for:

  · 25 days holiday, increasing through length of service, with option to buy or sell

  · Bupa health insurance as a benefit in kind

  · An enhanced pension plan and life insurance

  · Annual performance-based bonus

  · Onsite gyms or local discounts where no onsite gym available

  · Various other benefits and online discounts

  Diversity and Inclusion

  Bupa is committed to making sure that every applicant is assessed solely on personal merit and qualifications. We actively celebrate the diversity of our colleagues and provide an inclusive environment so you can bring your true self to Bupa. We’ll make sure you are treated fairly. That’s why we’re happy to offer reasonable adjustments as part of our recruitment process to anyone that needs them.

  Whether you’ve found your feet or are discovering a new path.

  Welcome to a place that celebrates you.

  This isn’t where you've been.

  This is where you're going.

  This is what we have belief in.

  Time Type:

  Full time

  Job Area:

  Commercial & Analytics, Strategy, Change & Transformation

  Locations:

  Angel Court, London, Bupa Place, Staines - Willow House

• About the company

  Bupa's origins and global headquarters are in the United Kingdom.

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