• Job Description

  Req#: 26952

  Who are we?

  Sanlam is a leading Financial Services Institution, which provides services in the fields of Individual Life Insurance, Group Life Insurance, Unit Trusts and Asset Management. To give substance to its objective to be fully-fledged Namibian Insurer, Sanlam is increasingly introducing greater financial and technical expertise.

  What will you do?

  The purpose of this role is to provide our clients with Group Risk quotations for new business and to provide quotations for benefit amendments for existing Group Risk clients. The purpose of the role is also to be responsible for the growth. Review risk rates for existing clients concerning group risk products, taking any changes in risk profile, experience and other relevant information into account whilst targeting a specified profit margin and expense charge.

  What will make you successful in this role?

  Obtains and analyses relevant information, premiums and claims for a specified period to perform accurate rate calculation
  Ensure all reviews are finalized within the agreed turnaround times and allocated timeframes
  Ensure that legislative requirements are met
  Ensure that all authorization requirements are met in respect of reviews. A review with an annual premium greater than N$3.5 million should be discussed with an authorized person (Senior Risk Specialist)
  Updating the systems with the latest revisions information
  Drafting of scheme review letters to clients
  Adhering to service and quality standards
  Ensure all work is accurate and delivered on a professional level
  Constantly upskill yourself in our products as that will impact on the decisions you make when revising the risk rates of existing clients
  Constantly be on the lookout to improve/optimize internal processes
  Contribute towards reducing departmental operating costs
  Keep up to date with changes in the business, department, industry, and legislature
  Work together with consultants to support client retention via excellent customer service and maintaining excellent client and broker relationships
  Be a Sanlam brand ambassador through collaboration and professional client liaison
  Calculation and evaluation of Group Risk rates for prospective new business and existing business with regards to Group Risk products
  Analyse and investigate relevant information to perform accurate rating calculations
  Evaluate the risk and apply sound judgement to set the final rates, Medical free cover limit and the relevant terms and conditions
  Compilation of Risk Quotation presentations to clients on new and existing benefit amendment quotations
  Provide quality service to clients/intermediaries – a passion for service excellence
  Establishing and maintaining relationships with internal and external stakeholders
  Analyze and investigate any exceptions regarding risk products or processes when dealing with new and existing clients
  Complete implementation process of risk benefits on Employer (Scheme) Level after verification of acceptance documentation and quotes
  Adhere to Client’s needs and expectation before finalizing the full risk benefit structure linked to each client
  Verify scheme risk benefit structure on operating system as part of the Implementation process
  Testing processes of risk benefit cover and risk rates on member level before doing bulk upload of members
  Resolve problems identified through testing of data including benefit & cost structure on member level taking the Rules/ Policies and business concessions into account
  The management of service level agreements of tasks which were allocated and the responsibility to keep all stakeholders informed as required
  Deliver work of high quality and quantity

  Qualification and Experience

  Grade 12 with Mathematics (minimum C symbol with regards to Mathematics – not Mathematics literacy & Accounting)
  Diploma in Business Administration or in Commerce qualification or Management is highly recommended
  A minimum of 1 or more years’ experience in a Group Risk environment with experience in a Group Risk pricing division such as a Group Risk Revisions or Group Risk Tenders team a definite requirement

  Knowledge and Skills

  Excellent product knowledge and understanding of the Group Risk Industry and Pricing principles
  Computer literate with proficiency in Microsoft Office (Word, Excel, PowerPoint and MS Teams)
  Excellent analytical thinking with regards to identifying, analysing, and solving problems
  Overall good knowledge of the financial services industry and group risk insurance
  Good understanding of the different group risk benefit insurance available to Employers for their employees
  Sound knowledge of products, processes, and services in the Group Risk environment
  Good understanding of IT systems
  Understanding of Sanlam Group Risk Policies, Fund Rules, different Risk Products, and legislation linked to the implementation process

  Personal Attributes

  Plans and aligns - Contributing dependently

  Communicates effectively - Contributing dependently

  Action orientated - Contributing dependently

  Optimises work processes - Contributing dependently

  Build a successful career with us

  We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

  Core Competencies

  Being resilient - Contributing dependently

  Customer focus - Contributing dependently

  Collaborates - Contributing dependently

  Cultivates innovation - Contributing dependently

  Drives results - Contributing dependently

  Turnaround time

  The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.

  Our commitment to transformation

  The Sanlam Group is commited to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are the key components to ensure a thriving and sustainable business in Namibia. The Group's Employment Equity plan and targets will be considered as part of the selection process.

• About the company

  As one of the largest financial services groups in South Africa, Sanlam provides insurance, investment, financial planning & retirement advice to individuals, businesses & institutions.

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