• Job Description

  Req#: R-131819

  Junior User Experience Researcher

  Salary: up to 40,000

  We are currently recruiting for a Junior UX Researcher to be a part of our UX Research team based in London. This role would be ideal for you if you are passionate about understanding people, and curious about the relationship between financial resilience and digital products.

  As a junior member of the team, you will work alongside a team of junior, mid-weight, and senior researchers. Your development will be supported by senior members of the team and the UX Research Lead.

  A bit about the job:

  Our UX Research team employs a variety of qualitative methods to obtain insight that impact the design of digital products and services that are used by millions of people. This includes field studies, depth interviews, co-design, accessibility research, card sorting, and usability studies.

  We value a diversity of perspectives from many different backgrounds, and we come from industry and academia, with roots in anthropology, design research, human-computer interaction design, human factors, and sociology, among others.

  Skills and experience we’re looking for:

  • Experience with planning, conducting, and reporting user experience research that provides tangible findings with clear actionable recommendations.
  • Comfortable working collaboratively with a cross-functional team including designers product owners, developers, and business stakeholders, on complex financial services products in a regulated industry.
  • Have a good understanding of qualitative methodologies as well as best practices and core principles of great user experience and inclusive design.
  • Experience with producing written reports and other research artefacts and give presentations that inspire action through clarity and relevance for audiences from a range of backgrounds.
  • A curious mind, willingness to learn, and not afraid to bring new ideas to the table.

  What you’ll get for this role:

  • Annual salary : up to £40,000 (skills, experience, and qualifications)
  • Bonus opportunity of 8% of annual salary (actual amount depends on your performance and Aviva’s)
  • Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
  • 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
  • Make your money go further - Up to 40% discount on Aviva products , and other retailer discounts
  • Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
  • Brilliantly supportive policies including parental and carer’s leave
  • Flexible benefits to suit you, including sustainability options such as cycle to work
  • Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
  • We take your wellbeing seriously with lots of support and tools

  Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

  Aviva is for everyone:

  We are inclusive and welcome everyone – we want applications from people with diverse backgrounds and experiences.

  Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply. And if you’re in a job share just apply as a pair.

  We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working –spending around 50% of their time in our offices every week - combining the benefits of flexibility with time together with colleagues.

  To find out more about working at Aviva take a look here

  We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.

  We’d love it if you could submit your application online. If you require an alternative method of applying, please give Sahra Abdulla a call on 07775 042 832 or send an email to sahra.abdulla@aviva.com .

• About the company

  We’re here to protect our 33 million customers from life’s unexpected twists and turns – freeing them from fear of uncertainty. We are one of only a few insurance companies in the world that can provide customers with life, general and health insurance, and asset management in one place – a composite insurer. And we have a unique competitive advantage. Whether we’re protecting them from everyday risks or helping them to save for the future, we put customers at the heart of all we do – creating a bright and sustainable future for our customers, employees and our communities.

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