• Job Description

  Req#: 32446237131

  Cozy Earth, recognized as the #299 fastest-growing company on the Inc. 5000 list, is at the forefront of home luxury and apparel. Our mission is to transform everyday comfort with our incredibly soft, temperature-regulating bedding, sleepwear, loungewear, and bath products. As the only brand to earn a spot on "Oprah's Favorite Things" for five years in a row across five different categories, we pride ourselves on exceptional quality and innovation.

  We're excited to expand our team and are searching for a dependable and motivated Keyholder to join Cozy Earth's brick-and-mortar storefront in Corona Del Mar, California. As a Keyholder, you will play a critical role in ensuring smooth daily operations while providing a warm and welcoming experience for every customer. You will be a brand ambassador who is passionate about our products and dedicated to delivering exceptional customer service.

  Key Responsibilities:

  Leadership & Store Operations:

  • Open and close the store, ensuring all operational and security protocols are followed.
  • Serve as the manager on duty in the absence of the Store Manager or Assistant Manager.
  • Enforce store policies and maintain a safe, clean, and organized shopping environment.

  Customer Engagement:

  • Greet customers with a friendly and inviting demeanor, assist them with product inquiries, and provide personalized recommendations based on their needs.
  • Lead by example in delivering outstanding customer service and creating a positive shopping experience.

  Sales Support:

  • Assist customers throughout their shopping journey, from product selection to checkout.
  • Utilize sales techniques to promote our luxury bedding, sleepwear, loungewear, and bath products.
  • Assist store management and retail team in meeting and exceeding sales goals.

  Product Knowledge:

  • Maintain a deep understanding of Cozy Earth's product offerings, including key features, benefits, and care instructions.
  • Train and guide team members to confidently share product knowledge with customers.

  Inventory Management & Visual Merchandising:

  • Assist with inventory tasks such as restocking shelves, tagging merchandise, and conducting inventory counts.
  • Ensure an organized and visually appealing store environment by following merchandising guidelines.

  Team Collaboration:

  • Partner with the Store Manager and Assistant Manager to provide coaching and feedback to team members.
  • Foster a collaborative and positive work environment.

  • Other duties as assigned.

  Skills and Qualifications:

  • Previous experience in a retail or customer service role is preferred; supervisory experience is a plus.
  • A passion for home luxury products and a commitment to delivering exceptional customer service.
  • Strong leadership, communication, and interpersonal skills.
  • Ability to work collaboratively as part of a team and independently when required.
  • Flexibility to work varied hours, including evenings, weekends, and holidays as needed.
  • Basic math skills and familiarity with point-of-sale systems.
  • Ability to stand for extended periods and perform physical tasks such as lifting and stocking.

  This role offers a base pay range of $22-25 per hour. Actual base pay offered may vary based on location, skills, experience, and qualifications.

  Cozy Earth is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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• About the company

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