• Job Description

  Req#: R0333837
  100 Main StreetSuite A, Middletown, Connecticut, 06457-3422, United States of America

  General Purpose of the Job:

  Kidney Smart is DaVita’s Chronic Kidney Disease (CKD) patient education program that is designed to educate and empower patients and their families around understanding and managing CKD. Kidney Smart classes are held at no-cost in neighborhoods across the country by certified Kidney Smart educators.

  Administrative support for local Kidney Smart teams is critical to success by helping Divisions focus resources for specific responsibilities. The Kidney Smart Local Coordinator will be instrumental in assisting the KS Division Lead and field operations team to build the foundation for successful Kidney Smart program. The KS Local Coordinator will help increase capacity of local KS Educators so they can focus their time on providing effective and impactful CKD Education classes to patients and caregivers.

  The role will be focused on providing support for KS educators in a Division by coordinating class schedules, acting as key intake for recommendation processes, patient scheduling and post-class reporting. The role should cover coordinating KS tasks across one Division. Regional KS Local Coordinators are not recommended.

  ESSENTIAL DUTIES AND RESPONSIBILITIES:

  The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive.

  • Data Entry into key system, Salesforce
    • Enters physician recommendation details in Salesforce (prior to class date)
    • Provide support for Educators by entering class data into Salesforce
    • Update records in Salesforce as needed to ensure high quality of data in system
  • Provide external call support
    • Register participants recommended by physicians for a Kidney Smart class.
    • Make reminder and no-show rescheduling calls to Kidney Smart class registrants.
    • Receive and answer inbound questions from physicians and participants
  • Maintain and manage class schedules for Educators
  • Ensure Educators are using correct forms and submitting class information on time
  • Provide Kidney Smart metrics to leadership when needed
  • Provide feedback letters on education progress to physicians
  • Review monthly reporting and reconcile data as needed
  • Order supplied for Educators
  • Manage additional shared outlook divisional inbox

  • Other duties and responsibilities as assigned including but not limited to:
    • Attend team meetings, phone conferences, and training as needed
    • Know, understand, and follow teammate guidelines, employment policies, and department or company procedures

  Travel required: minimal as needed

  MINIMUM QUALIFICATIONS:

  (Education, licenses, certifications, and experience required to fulfill the essential duties, include computer skills as required)

  • Bachelor’s degree in a related degree and/or 2+ years of experience in an administrative or customer service position
  • Intermediate computer skills and proficiency in MS Word, Excel, Power Point, and Outlook
  • Proven track record of running tactical execution and balancing many tasks under pressure
  • Ability to independently execute on logistical tactics and prioritize appropriately
  • Excellent attention to detail and strong organizational skills
  • Ability to be near a phone to receive/return Kidney Smart calls

  ESSENTIAL BEHAVIORS, SKILLS, AND ATTITUDES REQUIRED FOR SUCCESS IN THIS POSITION:

  • Commitment to DaVita’s values of Service Excellence, Integrity, Team, Continuous Improvement, Accountability, Fulfillment and Fun with ability to demonstrate those positively and proactively to patients, teammates, management, physicians, and/or vendors (Village Service Partners) in everyday performance and interactions
  • Friendly and professional demeanor to speak with patients and physicians
  • Excellent time management & ability to work well without direct supervision
  • Good communication skills
  • Ability to quickly learn & adapt to new IT systems
  • Experience working and tracking tasks in Salesforce (preferred)
  • Demonstrated flexibility and ability to adapt easily to a fast-paced, changing environment and to follow through on tasks and assignments

  LANGUAGE SKILLS:

  Fluent in the written and verbal skills necessary to perform successfully the essential functions,

  duties, and responsibilities of the position.

  VISION REQUIREMENTS:

  Vision adequate to perform essential duties and responsibilities of position.

  PHYSICAL DEMANDS:

  Physical requirements can vary. These must be reviewed with management. However, in

  general, the position requires the following physical activities:

  • Ability to lift minimum of 2 pounds to a maximum of 15 pounds unassisted; able to sit for extended periods of time with some standing, stooping, walking, stretching, reaching; moderate range of body motions.
  • Ability to hear and interact by phone and in person clearly and efficiently; ability to make effective presentations to management at all levels.
  • Ability to use computer and all peripherals for extended periods of time.

  WORK ENVIRONMENT:

  Level III - Moderate noise (examples: business office with computers and printers, light

  traffic)

  No required tasks involve greater exposure to blood, body fluids or tissues than would be

  encountered by a visitor. The normal work routine involves no exposure to blood, body fluids or

  other hazardous conditions. Normal hazards associated with occasional business travel.

  Here is what you can expect when you join our Village:

  • A "community first, company second" culture based on Core Values that really matter.
  • Clinical outcomes consistently ranked above the national average.
  • Award-winning education and training across multiple career paths to help you reach your potential.
  • Performance-based rewards based on stellar individual and team contributions.
  • A comprehensive benefits package designed to enhance your health, your financial well-being and your future.
  • Dedication, above all, to caring for patients suffering from chronic kidney failure across the nation.

  Join us as we pursue our vision "To Build the Greatest Healthcare Community the World has Ever Seen."
  Why wait? Explore a career with DaVita today.
  Go to http://careers.davita.com to learn more or apply.

  What We’ll Provide:

  More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

  • Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
  • Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
  • Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.
  • At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed Diversity & Belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and an affirmative action employer. As such, individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.

  Salary/ Wage Range

  Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience and may fall outside of the range shown. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits

  At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed Diversity & Belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and an affirmative action employer. As such, individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.

  Salary/ Wage Range

  $17.50 - $30.00 / hour

  Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience and may fall outside of the range shown. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits

• About the company

  DaVita Inc. provides kidney dialysis services through a network of 2,816 outpatient dialysis centers in the United States, serving 204,200 patients, and 321 outpatient dialysis centers in 10 other countries serving 3,200 patients.

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