• Job Description

  Req#: R-182392

  Career Category

  Sales & Marketing Operations

  Job Description

  HOW MIGHT YOU DEFY IMAGINATION?

  You’ve worked hard to become the professional you are today and are now ready to take the next step in your career. How will you put your skills, experience and passion to work toward your goals? At Amgen, our shared mission—to serve patients—drives all that we do. It is key to our becoming one of the world’s leading biotechnology companies, reaching over 10 million patients worldwide. Come do your best work alongside other innovative, driven professionals in this meaningful role.

  Knowledge Management Analyst

  Live

  What you will do

  Let’s do this. Let’s change the world. In this vital role, you will be handling industry leading transformation of our overall patient support offerings. This is a unique opportunity to work on a dynamic launch brand, gain portfolio product experience, and help build a new best-in-class patient support program from the ground up.

  Amgen is an innovative organization with a powerful sense of shared purpose toward our mission: to serve patients. Within Patient Access, we will provide you the capabilities, resources, and rewards of a global enterprise, entrepreneurialism and verve that marked our early days as a biotechnology pioneer. We encourage our team members to have fulfilling and significant careers through exciting assignments, career development, and valuable opportunities!

  Job Overview:

  Under the general direction of the Hub Manager, the Knowledge Management Analyst is responsible for aligning the flow of knowledge into, within and out of the HUB. This position will work closely with Legal and Compliance partners within the organization to ensure that critical knowledge in the form of SOPs, talking points and training materials are well detailed and routinely reviewed for accuracy.

  Responsibilities:

  • Build job aids and talking points to complement SOPs and allow for consistent knowledge transfer.
  • Facilitate cross functional meetings to seek and input of all levels of the organization with respect to continuous improvement.
  • Partner with trainers, quality, and business analyst to identify gaps in knowledge use, collection or documentation.
  • Work with IT to develop tools and a system to maintain knowledge.
  • Ensure that the documented and stored knowledge is easy to access and apply by the HUB employees.
  • Assist trainers and leadership with defining the behaviors needed to build a culture of knowledge sharing and feedback.
  • Ability to identify updates to payer policies and document those updates in company’s national provider tool (NPT).
  • Ability to prioritize work and coordinate escalated/complex cases with ease while providing excellent customer service and documentation.
  • Clear understanding of business processes and strategy.
  • Good understanding of Customer needs.
  • Active listener with proven facilitation skills.

  Win

  What we expect of you

  We are all different, yet we all use our unique contributions to serve patients. The knowledge management professional we seek is an analytical person with these qualifications.

  Basic Qualifications:

  Master's degree

  OR

  Bachelor’s degree and 2 years of knowledge management or related experience

  OR

  Associate’s degree and 6 years of knowledge management or related experience

  OR

  High school diploma / GED and 8 years of knowledge management or related experience

  Preferred Qualifications:

  • 3+ years of Work with a Patient and Provider Hub
  • Strong facilitation, communication, and interpersonal skills
  • Proficiency with MS Office products
  • Proven presentation preparation and delivery capability
  • Ability to document knowledge in an easy-to-understand format with strong attention to detail
  • Prior proven experience is preferred
  • Ability to be flexible and work on multiple tasks simultaneously

  Thrive

  What you can expect of us

  As we work to develop treatments that take care of others, we also work to care for our teammates’ professional and personal growth and well-being.

  In addition to the base salary, Amgen offers a Total Rewards Plan comprising health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities including:

  • Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts.
  • A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
  • Stock-based long-term incentives
  • Award-winning time-off plans and bi-annual company-wide shutdowns
  • Flexible work models, including remote work arrangements, where possible

  Apply now

  for a career that defies imagination

  Objects in your future are closer than they appear. Join us.

  careers.amgen.com

  Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

  We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

  .

  Salary Range

  81,397.00 USD - 100,644.00 USD

• About the company

  Amgen is one of the world’s leading biotechnology companies. Amgen is a values-based company, deeply rooted in science and innovation to transform new ideas and discoveries into medicines for patients with serious illnesses.

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