• Job Description

  Req#: 25612596
  Employer Industry: Customer Service Solutions
  
  Why consider this job opportunity:
  - Salary starting at $19/hr with potential to earn up to $1,000 in incentives as tenure increases
  - Opportunity for career advancement within the organization
  - Flexible remote work option available, allowing you to work from home
  - Supportive and collaborative work environment focused on customer satisfaction
  - Engaging role where you can make a real impact on customers' lives
  
  What to Expect (Job Responsibilities):
  - Assist customers with account-related inquiries in both English and Korean through inbound and outbound calls
  - Conduct member account reviews and updates, payment and claim assistance, and account activations
  - Guide customers through new program enrollment and card benefit inquiries
  - Provide step-by-step support to customers, ensuring they understand processes and benefits
  - Document all customer interactions accurately and effectively
  
  What is Required (Qualifications):
  - High school diploma or GED required
  - Fluent in both English and Korean
  - Ability to type 25 words per minute
  - Intermediate/advanced technical proficiency to navigate multiple systems
  - Open availability between 8:30 am - 5 pm EST, Monday through Friday
  
  How to Stand Out (Preferred Qualifications):
  - Experience in a customer service role, particularly in financial services
  - Strong problem-solving skills and ability to empathize with customers
  - Familiarity with VoIP technology and remote work setups
  
  #CustomerService #BilingualJobs #RemoteWork #CareerGrowth #FinancialSupport
  
  "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
  We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."

• About the company

  For over 20 years, we’ve made our Partners’ customers the highest priority. We’ve perfected the art of driving performance and increasing revenue. Above all, we’ve understood from the beginning that your brand relies on us to make a positive first impression, to strengthen relationships and to maximize sales. Trust us to provide premier contact center customer service and sales solutions, all backed by the best technology in the business. Because we aren’t just call center experts. We are an organization of performers. We are entrepreneurs and achievers. We are Results.

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