• Job Description

  Req#: 22148

  We are Farmers!

  We are… more than just your favorite commercials. At Farmers, we strive to deliver peace of mind to our customers by providing protection and comprehensive advice and delivering in the moments of truth. That means having people who can help us meet changing customer and business needs. Farmers high-performance culture is focused on results and the people who achieve them. We hold ourselves and others accountable for sustainably growing the business and each other. We seek solutions, own our actions, and grow through discomfort. We see setbacks as opportunities while continuously asking ourselves how we impact our customers.

  Farmers is an award winning, equal opportunity employer, committed to the strength of a diverse workforce. We are dedicated to supporting the well-being of our people through our extensive suite of benefits, as well as the well-being of the communities we serve through employee volunteer programs and nonprofit partnerships. Helping others in their time of need isn’t just our business – it’s our culture! To learn more about our high-performance culture and open opportunities, check out www.Farmers.com/careers/corporate and be sure to follow us on Instagram, LinkedIn, and TikTok.

  Workplace: Hybrid ( #LI-Hybrid ), Remote ( #LI-Remote )

  Farmers believes in a culture of collaboration, creativity, and innovation, which thrives when we have the ability to work flexibly in a virtual setting as well as the opportunity to be together in person. Our hybrid work environment combines the best of both worlds with at least three (3) days in office and up to two (2) days virtual for employees who live within fifty (50) miles of a Farmers corporate office. Applicants beyond fifty (50) miles may still be considered.

  Hours for this role are Monday-Friday, 10:30am - 7:00pm Eastern Time.

  Job Summary

  • The Brokerage Support Specialist is responsible for assisting Farmers agents by helping to place business with outside carriers when declined by Farmers or Foremost.
  • Additionally, they assist other Kraft Lake departments with basic inquiries regarding commissions or quote follow ups as needed.

  Essential Job Functions

  • Provides exceptional customer service to our Farmers agents through incoming phone calls and electronic chats.
  • Responsible for analyzing and resolving policy and commission requests from Farmers Agents by capturing all applicable, detailed, information pertaining to risks from Farmers Agents.
  • Utilizes resources such as Rep Assist for providing options for Farmers agents.
  • Documents Rep Assist clearly and accurately with information to be utilized for underwriting purposes.
  • Provides support to additional Kraft Lake departments such as Underwriting, Accounting and Marketing with projects as needed.
  • Including but not limited to; researching carrier resources, processing transfers, communicating with agents, completing applications and assisting with website updates.
  • Maintains job knowledge through intermittent training/learning and incorporates new information into daily tasks.

  Physical Actions

  Sits or stands for extended periods of time, up to a full work shift. Occasionally reaches overhead and below the knees, including bending, twisting, pulling, and stooping. Occasionally moves, lifts, carries, and places objects and supplies weighing 0-10 pounds without assistance. Listens to, interprets, and differentiates auditory information (e.g. others speaking) at normal speaking levels with or without correction. Visually verifies and reads information. Visually locates material, resources and other objects. Ability to continuously operate a computer for extended periods of time, up to a full work shift. Physical dexterity sufficient to use hands, arms, and shoulders repetitively to operate keyboard and other office equipment up to a full work shift.

  Education Requirements

  High School Diploma or Equivalent required. Bachelors Degree preferred.

  Experience Requirements

  Minimum two years experience in the insurance industry preferred. Brokerage experience is preferred.

  Benefits

  • Farmers offers a competitive salary commensurate with experience, qualifications and location.
    o CA Only: $23.12 - $33.37
    o CO Only: $21.73 - $28.89
    o HI Only: $21.73 - $30.82
    o IL Only: $21.73 - $30.82
    o NY Only: $21.73 - $33.37
    o Albany County: $23.12 - $28.89
    o WA Only: $21.73 - $38.52
  • Bonus Opportunity (based on Company and Individual Performance)
  • 401(k)
  • Medical
  • Dental
  • Vision
  • Health Savings and Flexible Spending Accounts
  • Life Insurance
  • Paid Time Off
  • Paid Parental Leave
  • Tuition Assistance
  • For more information, review “What we offer” on https://www.farmers.com/careers/corporate/#offer

  Job Location(s): R_US - United States, US - MI - Caledonia KM2

  Posting expires on 2/6/24

  Want to learn more about our culture & opportunities? Check out www.Farmers.com/careers/corporate and be sure to follow us on Instagram, LinkedIn, and TikTok.

• About the company

  The companies comprising the Farmers Insurance Group of Companies® currently make up one of the country's largest insurers of vehicles, homes and small businesses, and provide a wide range of other specialty insurance and financial services products.

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