About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

The Know Your Customer (KYC) Specialist will support all operational activities undertaken for AML/CTF which the team performs for Australia Division KYC.
These activities include, but are not limited to, ensuring new to bank complex entities are on boarded to ANZ in line with requirements of ACIP, remediation of existing customer profiles (data and KYC), removal of KYC restraints from accounts and Iknow/KYC Maintenance.
The role may also be required to provide support to OCDD for simple and complex (individual and Non-Individual) customers which can involve KYC investigations and customer contact, via phone (inbound and outbound) consistently meeting the expected GOS standards
The Know Your Customer (KYC) Specialist will be comfortable and proficient with multi-tasking as the team performs a wide range of other activities which include, but are not limited to, complex KYC verification & loading, complex OCDD, complex customer remediation, data remediation, KYC maintenance, customer contact and follow up.
The KYC specialist will be fundamental to supporting the KYC COE across multiple operational tasks. A strong passion for compliance, getting things right the first time, attention to detail and a desire to make things easier for our customers are all pre requisites for the role..

Role Type: Permanent
Role Location: Manyata Tech Park
Work Hours: Rotational shifts (early morning) . Must be flexible with non-hybrid working model

What will your day look like?

• Works to provide a solution completely and in a timely manner in line with SLA
• Achieves target productivity and understands and uses ATOM correctly
• Take personal responsibility for delivering high quality customer experience, in a timely manner, mainly by phone and email
• Advocate your team’s value proposition with all interactions aligned to customer centricity values
• Take ownership of customer problems and issues to create a positive experience for all customers
• Show sense of urgency and awareness to customer, stakeholder and team’s needs
• Identify improvements in practices and procedures on an ongoing basis with the view to creating an environment of constant improvement
• Work with other areas of the team to ensure that processes are consistent with their requirements and contribute to overall process efficiency
• Follow all policies and procedures in line with AML/CTF regulations
• Perform Domestic customer onboarding for Australia customers covering standard 9 entity types.
• Perform simple KYC Maintenance - Uplift, status checks, linkage, reverification, address or name change for Australia Retail & Commercial customers.
• Build collaborative relationships with colleagues to enable objectives to be achieved.
• Actively participates in team meetings and supports co-workers
• Cross Skill/Support/Train in to other functions as needed

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Previous experience in Onboarding of customers.
• Computer knowledge and skills, and familiarity with applications, MS Office suite, SharePoint, CAP and Iknow.
• Results and customer focus.
• Good communication and interpersonal skills.
• Customer onboarding knowledege is preferable.

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

ANZ is a place where big things happen as we work together to provide banking and financial services across more than 30 markets. With more than 7,500 people, our Bengaluru team is the bank's largest technology, data and operations centre outside Australia. In operation for over 33 years, the centre is critical in delivering the bank's strategy and making an impact for our millions of customers around the world. Our Bengaluru team not only drives the transformation initiatives of the bank, it also drives a culture that makes ANZ a great place to be. We're proud that people feel they can be themselves at ANZ and 90 percent of our people feel they belong.

We know our people need different things to be great in their role, so we offer a range of flexible working options, including hybrid work (where the role allows it). Our people also enjoy a range of benefits including access to health and wellbeing services.

We want to continue building a diverse workplace and welcome applications from everyone. Please talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirements, let us know how we can provide you with additional support.

To find out more about working at ANZ visit https://www.anz.com/careers/. You can apply for this role by visiting ANZ Careers and searching for reference number 73296.

Job Posting End Date

28/09/2024 , 11.59pm, (Melbourne Australia)