Summary

The adjuster’s main responsibilities will be managing the resolution of first and third-party claim exposures from both a coverage, investigative and loss establishment perspective. The adjuster needs to be able to work in a collaborative and responsive fashion with varying levels of supervision resolving complex exposures up to $500,000. We are looking for an exceptional problem solver, proactive thinker, strong communicator, team player and self-starter.

Essential Duties and Responsibilities

• Receive/Review new losses
• Contact insurer/broker/claimant to arrange appointment for first meeting
• Visit insured/risk to investigate cause/circumstances/extent of loss/damage
• Review policy coverage. Raise questions where appropriate with insurers with recommendations of resolution
• Timely reporting to clients with content reflecting the requisite comprehension and clarity
• As appropriate, formulate technically precise correspondence specific to Reservation of Rights, Declination of coverage, Denial of liability
• Ability to maintain diary and respond to stake holder inquiries in a timely/professional fashion
• Effective claim management skills to liaise with insured/insurer, broker, retained experts, etc.
• Prepare scope of damage/loss measure/costs schedule
• Agreed to costs with insured/claimant
• Bring matters to a timely, equitable resolution in accordance with Coverage/and or Liability findings
• Other duties as instructed by Leadership including to out-of-territory travel and Catastrophe response as needed

Skills & Abilities

• Knowledge of the independent claims adjusting business.
• Strong communication skills, both verbal and written.
• Xactimate skills to write an estimate to $500,000.
• IICRC Certification a plus
• Hail Certification a plus
• Negotiation skills.
• Strong interpersonal skills.
• Analytical ability.
• Ability to plan and prioritize.
• Potentially significant travel required.

Qualifications

• 5 years of commercial/residential property claims experience
• 2+ years handling and managing complex large losses
• Established Broker/Carrier relationships
• Experienced with commercial/residential ISO policies to include Builder’s All Risk (BAR) policy and manuscript interpretations
• Proficient knowledge of Xactimate or other estimating platforms
• Knowledge of the independent claims adjusting business to include familiarity with local jurisdictional requirements and claim practices
• Strong communication skills; both verbal and written
• Strong interpersonal skills
• Analytical ability
• Ability to plan and prioritize
• Appropriate state adjuster license
• Regional claims experience