At American Family Insurance Claims Services (AFICS, Inc.), we're embarking on a transformation of our claims capabilities that will put customers at the center of what we do best – protecting and restoring their dreams when they need us most. We're leveraging our expertise, technology and new ways of working to actively reinvent one of America's largest industries—creating positive impact that empowers our customers, communities, and company to thrive. We are problem solvers who ask critical questions and consistently tackle challenges big and small. Together, we disrupt what's expected of insurance.

Job Summary
You will support the Division goal of ensuring customer service and supervises high exposure and complex large loss claims. You will direct conformity with the terms of each policy and in compliance with applicable laws, regulations, established standards, and procedures of the company. You will leads team members that manage all aspects of claims process and service. You will specialize in large loss property field claims and lead a team of desk adjusters. You will be required to work in the field with adjusters. You will work remotely from the desk or from the field from Michigan, Ohio, Missouri, or Pennsylvania and will report to the Senior Manager, Adjusting Services.

Compensation Minimum:$95,000 / year

Compensation Maximum:$161,000 / year

Compensation may vary based on the job level and your geographic work location.

Primary Accountabilities

• Review accurate estimates completed by team members utilizing electronic estimating tools, replacement research results, and data to establish fair and competitive pricing within Fair Claims Acts, state laws and statutes regarding claim file handling.
• Oversee and reviews factual reports within claim authority in coordination with management by recommending settlement values for large and complex claims as outlined in company policies & procedures and state regulations.
• Administer company procedures and policies. Accesses electronic policy and claim history information.
• Understand and apply Underwriting guidelines.
• Handle claim negotiations by settling and providing best-in-class customer experience.
• Manage team claim inventory and works toward meeting cycle-time goals for resolving files and issuing timely payments.
• Assigns and adjusts authority levels. Identify staffing needs to adjust files.
• Jointly identify opportunities for process improvements and establishes and implements action plans.
• Proactively provide all parties with claim process and status, while answering questions or redirects to other lines of business.

Specialized Knowledge & Skills Requirements

• Demonstrated experience providing customer-driven solutions, support, and service in each phase of the claim handling process.
• Demonstrated effective leadership experience.
• Demonstrates comprehensive knowledge of office and field claim handling processes.
• Demonstrates thorough understanding of policy language, coverages and underwriting intent.
• Demonstrated organization and time management skills with the ability to work under pressure and adhere company productivity guidelines.•Demonstrated claims handling experience and licensing.
• Demonstrated ability to recognize developing problems/conflicts and ability to resolve.

Additional Qualifications

• Five or more years property claims handling experience
• Experience handling property claims $100,000 and up
• Xactimate proficiency
• Microsoft Office Excel proficiency
• Property claims leadership and/or other leadership experience

Licenses

• Valid driver's license required plus an acceptable driving record.
• Obtain state specific property casualty claims licensing as required.

Travel Requirements: Up to 15%.

Physical Requirements Field Positions:

• Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like. This position may require employees to visit areas that have a higher hazard than a typical office such as customer homes, body shops, or other locations.
• Moving self in different positions to accomplish tasks in various environments including tight and confined spaces.
• Adjusting or moving objects up to 50 pounds in all directions.

Working Conditions Field Positions:

• Low temperatures.
• High temperatures.
• Outdoor elements such as precipitation and wind.
• Noisy environments.
• Hazardous conditions.
• Poor ventilation.
• Small and/or enclosed spaces.

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Other

• Internal candidates are encouraged to apply regardless of location and will be considered based upon the needs of the role.
• Offer to selected candidate will be made contingent on the results of applicable background checks
• Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions
• Our policy restricts consideration of applicants needing employment sponsorship (visa) to specialty occupations. Sponsorship will not be considered for this position
• The candidate(s) selected for this role will be employed by AFICS, Inc. (American Family Insurance Claims Services, Inc.), an affiliate of American Family Mutual Insurance Company, S.I.

We encourage you to apply even if you do not meet all of the requirements listed above. Skills can be used in many different ways, and your life and professional experience may be relevant beyond what a list of requirements will capture. We encourage those who are passionate about what we do to apply!

We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.

We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

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