Description

This is a Full Time position.

Job Summary: Provide direct customer service and support by selling merchandise in the nursery and on the sales floor, assisting in customer carry-outs, stocking and restocking of merchandise. Emphasis on Lawn and Garden with proven knowledge of tree, shrub and plant care, fertilizers, chemicals and pesticides.

Essential Functions/Duties:

• Sell merchandise and advise customers on merchandise price and features.

• Provide merchandise/product knowledge to customers and recommend alternative or accessory goods.

• Properly water and provide general plant care to nursery stock.

• Advise and assist customers in proper plant placement, soil requirements and information specific to their zone.

• Advise and assist customers in ordering specialized merchandise as needed.

• Provide assistance in receiving and display merchandise in accordance with specific established policies, procedures and standards.

• Answer telephones and handle routine customer telephone inquiries.

• Perform general floor maintenance and housekeeping; monitor and maintain the condition and safekeeping of merchandise.

• Prepare and participate with inventory cycle activities.

• Move material using appropriate material handling tools and equipment including but not limited to; by-hand, hand truck, pallet-jack, dolly, and/or operation of forklifts or other vehicles.

• Other duties as assigned by management, related to customer service, merchandising and handling of products.

Qualifications

Required Skills/Experience:

Retail nursery experience preferred. General plant knowledge desired. Cashier experience a plus. Must have knowledge of retail floor sales techniques. Ability to understand and follow specific instructions and procedures. Ability to sort, check, count, and verify numbers. Ability to resolve difficult or stressful customer service issues. Ability to work as a team. Prior exposure to visual merchandising and product placement techniques is desired.

Required Education/Certification: High School Diploma or GED is preferred, not required.

Other Requirements: Must be able to work majority of shift standing and be able to lift up to 75 pounds to move merchandise and physically participate in resets, remodels and reconstruction projects.