ESSENTIAL DUTIES AND RESPONSIBILITIES

• Ensure rosters and player identification match registration documents

• Provide courteous and friendly service to all guests

• Resolve guest complaints with or without the assistance of supervisory personnel

• Monitor and limit access to player and spectator areas to those authorized

• Ensure event areas are properly configured prior to the commencement of play

• Ensure events begin and conclude on time

• Respond to any unusual circumstances (e.g. accidents, injuries, altercations, etc.)

• Ensure Manager on Duty is aware of progress/status of play and unusual circumstances

• Monitor event areas for unusual activity

• Act as scorekeeper as required

• Complete end-of-shift reports in accordance with property standard procedures

• Perform other duties and responsibilities as needed, required, or assigned by supervisory personnel (Sports/Tournament Director, Manager on Duty, etc.) and/or the General Manager

• Demonstrated leadership ability

• Display strong verbal communication skills

• Display professionalism in appearance and interaction with guests

• Detail oriented and possess outstanding organizational skills

• Ability to remain calm and focused in a high-volume, fast-paced environment

• Ability to work in difficult and stressful environments

• Ability to prioritize and perform multiple tasks simultaneously

• Ability to remain calm and professional in emergency situations

• Availability to work evenings, weekends, and holidays if necessary

QUALIFICATIONS

Education and/or Experience: No prior experience or training is required. Experience managing large groups of people or de-escalating emotionally charged situations is highly preferred.

Language Skills: Ability to communicate with guests/participants in English. Other language skills are desirable.

Mathematical Skills: No math skills higher than basic addition and subtraction is required.

Computer Skills: Use of a windows-based workstation and associated property-specific software for the management of leagues and/or tournaments is required.

Physical Demands:

Standing: Constantly (>66%)

Sitting: Rarely (

Kneeling: Rarely (

Walking/Running: Constantly (>66%)

Bending/stooping: Occasionally (

Reaching/twisting: Occasionally (

Lifting/pushing/pulling: Occasionally (lifting up to 50 lbs with/without assistance, push/pull up to 100lbs using wheeled devices) (

Hearing: Constantly (>66%)

Talking/shouting: Constantly (>66%)

Seeing: Constantly (>66%)

Work Environment:

The League Marshal may be indoors in a temperature and humidity-controlled environment or outdoors in ambient temperature and humidity except in rain/thunderstorm weather conditions. The noise level in the work environment is usually loud.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.