• Job Description

  Req#: R-0000021361

  Company

  Federal Reserve Bank of St. Louis

  The Learning Operations Manager will lead a team of operational analysts and producers who are responsible for the innovation, execution, and maintenance of Supervision Learning’s content delivery channels, specifically the Rapid Response® and podcast programs. The Rapid Response® program has supported the Supervision business line for more than fifteen years and is recognized as a “just-in-time” communication and information sharing platform utilized by System leaders, subject matter experts, and the Board of Governors. Podcast programming allows learners across the System to learn through storytelling; uniquely designed shows deliver compelling content on topics of interest both within and outside of the Supervision business line.
  
  You will be part of national Supervision Learning, which is comprised of staff from all 12 Reserve Banks and the Board of Governors, operate virtually and meet periodically in person. Our custom learning solutions use leading-edge technology and range from quick-to-market deliverables to comprehensive training curricula. Our team works in a collaborative environment, and we value creativity and new ideas. We have an experienced and diverse team that includes instructional designers, subject matter experts, and project managers. We believe in respect, learning, and teamwork. Learning Operations focuses on the delivery of learning solutions that address knowledge gaps and the soft skills necessary for staff to serve in supervisory roles. You will support the Federal Reserve System need to deliver supervisory messages while creating efficiencies through national deployment of those messages. You will report to the Assistant Vice President.

  Responsibilities

  • Participate on a virtual team of strategic leaders, project managers, instructional designers, analysts, and producers to support learning solutions that address identified developmental needs.
  • Build and coach an effective team through engaged performance management and career development conversations.
  • Partner with stakeholders to use business experiences, relationships, and available data to deliver content via multiple delivery channels.
  • Oversee the intake of new Rapid Response requests, recognizing the priority and optimal solution for quick to market delivery of content to staff.
  • Utilize and improve the processes that support Learning Operations programs’ execution, improving the presenter, host, and audience experience.
  • Engage and drive learning technology innovations to recognize opportunities where technologies can enhance and evolve the learner’s access to real-time information.
  • Maintain program content to ensure assets remain relevant and accurate.
  • Partner with the Cross Portfolio Supervisory Content Coordinator to support the Rapid Response Program Steering Group by influencing agendas, presenting reports, and taking action on follow-up items.
  • Interact with partners throughout the System to ensure needs are met through Learning Operations programs.

  Qualifications

  • Bachelor’s degree or equivalent experience
  • 5 years related experience, including 3 years managing or influencing teams
  • Knowledge of bank supervision and regulation industry or equivalent experience
  • Knowledge of learning environments and technological solutions and platforms that support curricula delivery and learner experiences
  • Swift and decisive decision making in ambiguous, fast-changing situations
  • Set clear business and developmental goals, manage performance expectations, and drive desired business results
  • Proven ability to deliver difficult messages
  • Build cross-team relationships
  • Candidates with less experience may be considered at a lower job grade or salary
  • Must be located within or willing to relocate to St. Louis

  Total Rewards

  Bring your passion and expertise, and we'll provide the opportunities that will challenge you and propel your growth—along with a wide range of benefits and perks that support your health, wealth, and life.

  Salary: 100,000 – 130,000

  In addition to competitive compensation, we offer a comprehensive benefits package all brought together in a flexible work environment where you can truly find balance:

  • Generous paid time off
  • Flexible on-site work arrangements
  • Tuition & Training assistance/reimbursement
  • 401(k) match
  • Pension plan
  • Top-notch health care benefits
  • Child and family care leave
  • Professional development opportunities
  • And more...

  At the Federal Reserve Bank of St. Louis, we believe the Federal Reserve most effectively serves the American public by building a more diverse and inclusive economy. Our commitment to diversity and inclusion, at all levels of the organization, has been one of our core values for many years and remains strong as we continue enhancing our efforts. Learn more about Bank’s culture .

  The Federal Reserve Bank of St Louis is an Equal Opportunity Employer.

  This position requires access to confidential supervisory information (CSI) and/or Federal Open Market Committee (FOMC) information. Access to CSI and FOMC information is limited to U.S. citizens, lawful permanent residents, individuals who meet the definition of “protected individual” under 8 U.S.C. § 1324b(a)(3), and certain other nonimmigrants. All non-U.S. citizens authorized to access CSI and/or FOMC information must sign a declaration of intent to expeditiously become a U.S. citizen when eligible.

  All employees who require access to CSI and/or FOMC information are subject to periodic background investigations and must comply with all applicable information handling policies.
  

  Full Time / Part Time

  Full time

  Regular / Temporary

  Regular

  Job Exempt (Yes / No)

  Yes

  Job Category

  Supervisory/Management

  Work Shift

  First (United States of America)

  The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

  Privacy Notice

• About the company

  The Federal Reserve System is the central banking system of the United States of America.

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