• Job Description

  Req#: 13722

  Position: Learning Operations & Customer Care Co-op/Intern
  Number of Position(s): 2
  Duration: 4 Months
  Date: April 28th - August 29th, 2025
  Location: Hybrid in Ottawa, Canada

  The team you'll be a part of

  In this role, you will leverage your problem-solving skills daily, ensuring each learner has the proper resources to help them succeed on their educational journey. While understanding the back-end operations that fuel NI Learning Services as an internationally recognized certification program, you will understand the importance of immediate and efficient service, critical thinking, and a positive attitude through analytical projects, systems management, and creative application. You will also be exposed to a dedicated team passionate about education and helping all learners succeed.
  

  Education Recommendations
  
  Currently a candidate for a bachelor’s degree or diploma in Business, Administration, Management, or Marketing with an accredited school in Canada.

  Qualifications

  • Background in Administration, Management
  • Excellent written and verbal communication skills
  • Fluency in English

  It would be nice if you also had:

  • Proficiency in Microsoft Excel
  • Superb multi-tasking skills needed
  • Very detailed oriented
    
    

  Responsibilities

  As part of the team, you will:

  • Respond to information requests from customers and employees utilizing multiple applications.
  • Assist with website editing and other marketing-related tasks.
  • Assist with Excel and or PowerBI report generation for the management team.
  • Recommend and implement business process improvements.
  • Some User Acceptance testing (UAT) of new tools and processes.

• About the company

  Nokia’s transition to a primary focus on telecommunications began in the 1990s. The first GSM call was made in 1991 using Nokia equipment. Rapid success in the mobile phone sector allowed Nokia to become by 1998, the best-selling mobile phone brand in the world. In 2003 Nokia introduced the first camera phone. In 2011, to address increasing competition from iOS and Android operating systems, Nokia entered into a strategic partnership with Microsoft. In 2014 Nokia sold its mobile and devices division to Microsoft. The creation of Nokia Networks, following the buy-out of joint-venture partner Siemens in 2013, laid the foundation for Nokia’s transformation into primarily a network hardware and software provider. The 2015 acquisition of Franco-American telecommunications equipment provider Alcatel-Lucent greatly broadened the scope of Nokia’s portfolio and customer base. Additional acquisitions have positioned Nokia to be an industry leader in the transition to 5G wireless technology by offering the only end-to-end 5G network portfolio available on a global basis. In 2016 the Nokia brand re-entered the mobile handset market through a licensing agreement with HMD Global, allowing them to offer phones under the Nokia brand.

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