• Job Description

  Req#: R-2023-26908

  Department:

  SWA University

  Our Company Promise

  
  We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

  Job Description:

  Job Summary

  The People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to what’s important in their lives through friendly, reliable, and low-cost air travel. The Learning Program Analyst invests in the future of Southwest’s People by supporting SWA U niversity (Southwest’s internal training department) with the development and maintenance of learning programs within the Learning Management System ( LMS). This role also helps with troubleshooting and lea d ing the implementation of new program s . The Learning Program Analyst is innovative and collaborates with Learning Program Managers to drive the future of internal learning programs at Southwest.

  Additional details:

  • The culture of Southwest Airlines means we embrace a flexible workplace and value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. This role is a hybrid position based out of our Corporate Campus in Dallas, TX, which requires Employees to work onsite on our Corporate Campus at least three days a week. The Department designates the specific three days of the week Employees must work on-site.

  • U.S. citizenship or current authorization to work in the U.S. is required , and no current or future work authorization sponsorship available.

  Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.

  Responsibilities

  • Applies knowledge and Customer needs analysis to create/recommend the proper solution to meet the need

  • Strategically evaluate long-term implications of decisions and mitigate risk related to tools and projects

  • Partners with Senior Learning LMS Program Analysts as necessary for project success

  • Gather and interpret requirements to transform business needs into actionable training requirements

  • Partner with Customers to create LMS learning configuration recommendations/solutions

  • Apply configuration knowledge to troubleshoot problems with individuals, audiences or configurations, and escalate as necessary

  • Actively engage with Customer business units to understand trends and potential new opportunities to support initiatives

  • Be up to date on upgrades/enhancements to offer Business Partners with new and innovative solutions

  • May perform other job duties as directed by Employee's Leaders

  Knowledge, Skills and Abilities

  • Ability to work under stressful situations and manage time effectively

  • Ability to prioritize tasks to meet department objectives and goals

  • Be a self-starter and able to work with a minimum amount of supervision to accomplish assignments and projects

  • Ability to work effectively individually or in a strong Customer Service and/or team environment

  • Ability to work under tight time constraints and at times, in stressful situations

  • Ability to design and conduct analyses, as well as synthesize recommendations

  • Ability to develop, present, and effectively communicate strategies and ideas to a variety of audiences

  • Ability to quickly recognize and clearly define problems to analyze and weigh alternatives to proposed solutions

  Education

  • Required: High School Diploma or GED

  Experience

  • Intermediate level experience, fully functioning broad knowledge in:

    • LMS or similar tracking/management system

    • Training background

  • Preferred : A dmin istrative experience with SharePoint, Sum T otal LMS, and agile methodology

  Licensing/Certification

  • N/A

  Physical Abilities

  • Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time

  • Ability to communicate and interact with others in the English language to meet the demands of the job

  • Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job

  Other Qualifications

  • Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines.

  • Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986.

  • Must be at least 18 years of age.

  • Must be able to comply with Company attendance standards as described in established guidelines.

  • Willingness and ability to work nights, weekends, and travel as required

  • Understanding of Company policies (ex: Appearance and Attendance) and expectations of SWA Culture

  Pay & Benefits:

  
  Competitive market salary from $72,800 per year to $80,900 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.

  Benefits you’ll love:

  
  • Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
  • Up to a 9.3% 401(k) Company match, dollar for dollar, of your eligible pay, per
  paycheck *
  • Potential for annual Profit Sharing contribution toward retirement - when
  Southwest profits, you profit**
  • Explore more Benefits you’ll love: https://careers.southwestair.com/benefits
  *Pay amount does not guarantee employment for any particular period of time.
  **401(k) match contributions are subject to the plan’s vesting schedule and applicable IRS limits
  ***Profit Sharing contributions are subject to plan’s vesting schedule and are made at the discretion of the Company

  Southwest Airlines is an Equal Opportunity Employer.
  Please print/save this job description because it won't be available after you apply.

• About the company

  Southwest Airlines Co., typically referred to as Southwest, is one of the major airlines of the United States and the world's largest low-cost carrier.

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