Job Summary:

• Manage program by ensuring the learning program’s content, audience, requirements, and budget are up to date, compliant, and operating at the lowest cost possible without sacrificing quality
• Cultivate strong relationships with the business, internal & external training partners, and SWA U Teams, understanding each role’s involvement to successfully maintain a program
• Evaluate feedback from Learners, SWA U Partners, business, and evaluations to identify and address any opportunities in the learning program
• Review, mark up, and submit content edits needs to development team, managing scope of edits with business
• Represent the learning program to all internal & external partners accurately and concisely
• Manage projects from intake to implementation, keeping partners informed and aligned along the way
• Drive learning requests through the SWA U processes, translating needs into an actionable ask for each SWA U partner
• Mentor and coach Associate Learning Program Managers
• May perform other job duties as directed by Employee's Leaders

• Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects
• Knowledge of principles and processes for providing Customer and personal services including Customer needs assessment, meeting quality standards for services, and evaluation of Customer satisfaction
• Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
• Intermediate knowledge of Microsoft Office Teams, Word, Excel, and PowerPoint programs
• Skilled in understanding and applying information to contribute to the organization's strategic plan
• Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Skilled in collecting, organizing, visualizing and assimilating data including turning raw data into meaningful information using data-oriented programming languages and visualization software
• Skilled in managing multiple ongoing requests, projects, programs, and processes simultaneously
• Ability to tailor communication content and approach to audience, demonstrating an excellent grasp of situation and context
• Ability to make sense of complex and sometimes contradictory information to effectively solve the problem and need of multiple stakeholders, including Sr Leadership

• Required: High School Diploma or GED

• Advanced level experience, seasoned and specialized knowledge in:
• Program management
• Project management
• Preferred: Intermediate knowledge of Microsoft Office Teams, Word, Excel, and PowerPoint programs
• Preferred: Knowledge within the Safety and Security space

• N/A

• Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
• Ability to communicate and interact with others in the English language to meet the demands of the job
• Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job

• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
• Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
• Must be at least 18 years of age
• Must be able to comply with Company attendance standards as described in established guidelines

Pay & Benefits:

Competitive market salary from $107,650 per year to $119,600 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.

Benefits you’ll love:

• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
• Up to a 9.3% 401(k) Company match, dollar for dollar, of your eligible pay, per
paycheck *
• Potential for annual Profit Sharing contribution toward retirement - when
Southwest profits, you profit**
• Explore more Benefits you’ll love: https://careers.southwestair.com/benefits
*Pay amount does not guarantee employment for any particular period of time.
**401(k) match contributions are subject to the plan’s vesting schedule and applicable IRS limits
***Profit Sharing contributions are subject to plan’s vesting schedule and are made at the discretion of the Company.