• Job Description

  Req#: 30178

  Overview

  At RPM, we’re in the business of extraordinary. We believe people-first is the way to success which is why we provide top industry pay, comprehensive benefits, and a path of upward mobility via career training and education. Join us and start your extraordinary journey today.

  Position Summary

  The position: The Leasing Associate position is responsible for the leasing, marketing and maintaining positive resident relations. Leasing Associates handle the signing of leases, and act as a landlord for property owners.

  Responsibilities

  • Respond to telephone and internet inquiries from residents and prospects to schedule virtual, self-guided, and in-person tours
  • Greet and qualify prospects professionally using guest cards in our Lead Management Software. Assist prospects with applications and deposits, adhering to company procedures and Fair Housing requirements
  • Keep an updated availability report, process applications with credit checks and rental history verification, then submit them for processing
  • Community Manager approval and follow up with applicants on their status
  • Show apartments and close sale, prepare them for move-ins, obtain new residents' signatures on paperwork, and provide community orientation
  • Assist in maintaining an active and effective social media presence for the property to enhance visibility and engagement
  • Promote resident satisfaction and retention by promptly responding to complaints, questions, and requests and taking appropriate actions to resolve service issues
  • Conducts all functions necessary to close the sale, including making appointments, generating new leads, conducting tours, maintaining show rooms, and any follow-up necessary
  • Utilize marketing strategies to ensure traffic within the limitations of the Marketing Budget and the Marketing Plan(i.e. competitive rental rates, referrals, promotions, locators, and outreach)
  • Projects a favorable image of the community to achieve property objectives and public recognition
  • Focuses on securing resident retention in ways such as planning resident functions (i.e. parties, contests, etc.); attend after hours functions and participate as a host as needed
  • Completes all necessary paperwork for generating a lease, move-in, check-out, and other peak periods in a timely manner
  • Attends weekly and daily goal setting meetings as appropriate
  • Collaborate with the property maintenance team to ensure prompt responses and completion of resident service requests in line with the company's standards

  Qualifications

  Education & Experience:

  • Associate's degree or equivalent from two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience
  • Microsoft Office, Property Management Software
  • Valid driver’s license – Required

  Physical Requirements:

  • May be required to sit for extended periods of time while working at a desk
  • May be required to climb stairs
  • Must be able to read documents, computer screens and data
  • Must be able to hear and understand verbal communications in person and over the phone or computer
  • May occasionally be required to lift or carry items such as files or office supplies weighing up to 20 pounds
  • Must be able to use mobile devices and applications for work-related tasks

  Work Environment:

  • This role is based on site, primarily in an office setting but may require at times that the employee spends some time outside with exposure to the elements.
  • The office is an open setting which may include bright lights, constant noises and distractions.

  Employment with RPM Living is contingent upon successful completion of a background check and possessing a valid driver’s license.

  RPM Living is an Equal Opportunity Employer.

  This job title is associated with Leasing Agent, Leasing Consultant, Sales Consultant, Leasing Specialist, Sales Specialist, and/or Marketing Specialist.

  Company Information

  Join RPM Living and experience exceptional benefits designed to enhance your life.

  • Weekly pay for all associates working onsite at an apartment community
  • Comprehensive healthcare coverage available for all full-time, regular associates
  • Employer-paid employee assistance, mental health, and wellness programs
  • Ancillary benefits including critical illness, hospital indemnity, and accident insurance
  • 401(k) with robust company match
  • Opportunities for professional development, career growth, and role-based learning plans
  • Diversity, Equity, Inclusion and Belonging (DEIB) and multiple Employee Resource Groups (ERG)
  • Paid time off plus floating holidays and volunteer days
  • Discounted Perks (Costco membership, movie tickets, health & wellness, entertainment & travel discounts)

  Employment with RPM Living is contingent upon successful completion of a background check as local and federal state requires, and possession of a valid driver's license.

  RPM Living participates in E-Verify. For more information, see the E-Verify Participation Poster and the Right to Work Poster.

  RPM Living is an Equal Opportunity Employer.

• About the company

  RPM Living is a full-service multifamily management company offering an innovative and personalized approach to real estate services.

Notice