Dutch Bros Coffee
Leave and Accommodations Manager
This job is now closed
Job Description
- Req#: REQ-13975
Medical/Dental/Vision/Short Term Disability/Life insurances
Paid Sick Days
401(k) plan with employer match after one year of employment
Education Benefit Program
Vacation/Floating Holidays/Paid Time Off
Paid Parental Leave
Flexible Schedule
Paid Volunteer Days
Various employee discounts
Office perks, such as hi-lo desks, snacks provided daily, casual dress code, and an in-house coffee bar with a dedicated Broista
Serve as a central point of contact for all applicable Leaves and Accommodations.
Manage administration of LOA, ADA, and time-off programs and policies, including, but not limited to parental leave, medical or disability leave, military leave, or unpaid leave.
Analyze leave claims or requests, support determination of employee eligibility, assists leave of absence team in the development of alternative work arrangements or coordination of coverage.
Independently approve/deny escalated and/or complex leave and ADA cases based on relevant information.
Ensure all medical information is maintained in accordance with HIPAA regulations and Employee Privacy guidelines are closely monitored and effectively executed.
Oversee appropriate contact with all employees on leave and coordinate all aspects of return-to-work for employees on leave.
Create, streamline, and implement systems, processes and tools for company LOA programs.
Create and update internal documents, policies, and communications to ensure company compliance.
Develop, generate, and present reports for analysis and trending; offer insights and recommendations.
Work with leadership and other key stakeholders to improve processes and procedures and optimize financial costs of LOAs.
Ensure efficient support of the operational, day-to-day HR transactions related to LOA policies and procedures.
Analyze the design, cost and efficacy of company paid time off programs as compared to trends and best practices based on paid sick leave statutes on an annual basis and as needed when new laws and regulations are enacted.
Ensure policies and procedures are current with all applicable laws.
Conduct quarterly audits, to ensure plans are working in accordance with company policy and applicable laws.
Manage Sick Time according to state-specific laws, and communicate any changes/updates to the HRIS and Payroll team.
Back up leave team in approval of applicable time off requests, and process time off balance transfers within the Workday system.
Build, modify, test, and implement time off accruals/plans within the Workday system.
Troubleshoot issues that arise with employee’s accruals and plan eligibility within the Workday system.
Maintain clear, consistent and open collaboration within HR, Accounting, Retail, and Payroll teams regarding processes, policies and system problem solving.
Manage and Support the Leave and ADA team.
Serve as an expert to brainstorm ideas and support on complex issues with COE leaders.
Manage employee training processes to further develop the Leave and ADA team to perform at a high level of effectiveness and efficiency while maintaining exceptional customer service.
Oversee employee education practices on all leave programs through the preparation of educational materials using tools available, including DBU.
Partner with third party vendors and cross-functional teams to ensure service levels are being met and processes followed.
Partner with Payroll to support escalated issues.
Partner with field HR to ensure that communications are consistent, Leave processes are followed, and ADA interactive processes are completed in a timely manner.
Other duties as assigned
AA degree, or 2 additional years experience, required
5 additional years of directly related experience, 2 of which need to be in a supervisory role, required
SHRM-CP preferred
Experience with multistate leave and time off laws
Experience managing vendor relationships in related field
Experience using LOA software preferred
Bilingual preferred
This position is based in Phoenix, AZ.
Knowledge of Leave Laws and Policies
Accommodation Management
Leave Administration
Compliance and Documentation
Employee Relations and Support
Problem-Solving and Decision-Making
Collaboration and Stakeholder Management
Continuous Learning and Compliance Monitoring
Program development and management
Communication and employee education
Data analysis and reporting
Occasionally move or lift office items
Must be able to work in an office environment
Must be able to communicate in an effective manner to perform job duties
Vision must be good or corrected in order to perform essential job duties
Hearing must be good or corrected in order to have the ability to understand information to perform essential job duties
Ability to read and write in English in order to process paperwork and follow up on any actions necessary
Constantly operates a computer and other office productivity machinery, such as calculators, copy machines, computers, and office equipment
It's fun to work in a company where people truly believe in what they are doing. At Dutch Bros Coffee, we are more than just a coffee company. We are a fun-loving, mind-blowing company that makes a difference one cup at a time.
Being part of the Dutch Family
You are adaptable, a servant leader, and community-minded. You view yourself as an unfinished product on the constant pursuit of personal and professional development. We rely on our people to uphold our core values of speed, quality, and service to protect our culture and ensure our growth remains limitless!
Dutch Bros mission statement
We are a fun-loving, mind-blowing company that makes a massive difference one cup at a time.
Who we are
Dutch Bros puts people first in everything we do. Joining our team gives you the opportunity to build a compelling future while making a massive difference in the lives of our customers and communities.
We love people and we love OUR people! Here’s what we offer
Here at Dutch Bros, we want our employees to feel valued, and we recognize there's more to value than a salary. The following benefits and perks were hand-picked to cater to our diverse employee base:
Position Overview
The Leave and Accommodations Manager is responsible for managing the organization's time-off and disability-related programs ensuring that practices comply with ADA, FMLA, or related legislation, as well as overseeing the daily operations of the leave and ADA team. This Manager is considered a subject matter expert and will ensure accurate and timely leave administration services and a highly responsive level of customer service.
*This position is based in the Phoenix, AZ area and is not eligible for remote work
Key Result Areas (KRAs)
Plan, develop, implement, and administer comprehensive leave programs that are fully compliant with federal and state regulations:
Plan, Enhance, and Manage Time Off Programs:
Facilitate cross-departmental collaboration and transparent communication while implementing new approaches, policies, and procedures to enhance operational efficiency and effectiveness:
Job Qualifications
Location Requirement:
Skills
Physical Requirements
Compensation:
$97,646.38 - $ 116,458.99
If you like wild growth and working in a unique and fun environment, surrounded by positive community, you'll enjoy your career with us!
About the company
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