• Job Description

  Req#: R2314308
  Ability Analyst - C410AN

  You are a driven and motivated problem solver ready to pursue meaningful work. You strive to make an impact every day & not only at work, but in your personal life and community too. If that sounds like you, then you've landed in the right place.

  Are you someone who likes helping others, especially in times of need? Do you pride yourself on finding solutions and solving problems, by being a good listener and critical thinker? This is your opportunity to give those passions and talents new purpose by applying them to meaningful work at The Hartford.

  The Leave Management Analyst primarily investigates claims to determine if the insured person qualifies for benefits and works with them on a plan to return to work as soon as responsibly possible. The Leave Management Analyst supports our mission of helping our customers rebuild their lives after an unexpected event or illness happens while following corporate claim standards, policies and procedures, and statutory, regulatory and ethics requirements.

  Location: Hartford, CT, Sunrise, FL and Lake Mary, FL

  Start Date: November 27th, 2023

  Training Hours: 8:00 AM - 5:00 PM / Monday-Friday Eastern Time Zone

  Length of Training: 4 Weeks

  Work Hours After Training: Monday-Friday; core business hours with flexible start and end times

  Responsibilities Include:

  • Work with internal and external customers to retrieve and relay information relevant to leave management claims.

  • Provide exceptional customer service using professional written and verbal communication skills.

  • Gather information, make sound decisions and draw appropriate conclusions using critical thinking and mathematical aptitude.

  • Utilize business acumen and technical expertise to make ethical decisions based upon a mixture of analysis, experience and judgment, with management oversight.

  • Maintain a dedication to meeting the expectations and requirements of internal and external customers.

  • Help to create a positive team environment that achieves Group Benefit Claims Diversity and Inclusion initiatives and objectives.

  Qualifications:

  • 1+ years of experience providing quality customer service required.

  • Strong organizational and prioritization skills.

  • Exceptional problem solving.

  • Exceptional Critical Thinking Skills.

  • Professional verbal and written communication skills.

  • Continuous Improvement Mindset.

  • Detail oriented with the ability to maintain a high-level of quality and accuracy, while meeting productivity targets in a fast-paced environment.

  • Thrives in a structured team environment.

  • Proficiency in Microsoft Office applications and the ability to navigate multiple systems simultaneously.

  • HS Diploma/GED required; Associate’s or Bachelor’s degree preferred.

  • 1+ years of claim experience a plus.

  • Medical terminology is a plus.

  Additional Information:

  For full-time, occasional, part-time or remote positions: (1) high speed broadband internet service is required, we do not recommend or support DSL, wireless, Wifi, Hotspots, Fiber without a modem and Satellite; (2) Internet provider supplied modem/router/gateway is hardwired to the Hartford issued computer with an ethernet cable; and (3) minimum upload/download speeds of 5Mbps/30Mbps will be required. To confirm whether your Internet system has sufficient speeds, please visit http://www.speedtest.net from your personal computer

  Compensation

  The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

  Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

  About Us | Culture & Employee Insights | Diversity, Equity and Inclusion | Benefits

• About the company

  The Hartford Financial Services Group, Inc., usually known as The Hartford, is a United States-based investment and insurance company.

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