• Job Description

  Req#: MEGUS003552

  We need new talent who champions our mission of enriching lives. We need someone who passionately seeks to make our company the best place in town to work and do business. We need an inclusive leader who embodies our values of stewardship, hard work, service, and integrity. We believe you have what it takes to be a phenomenal department leader!

  Your Responsibilities Summary

  • Manage daily operations of the operations department
  • Teach and provide an example of outstanding guest service
  • Resolve guests complaints in a thoughtful, friendly manner
  • Promote cooperative effort, positive spirit, and good morale amongst the team. Our guests and employees should feel like VIP's!
  • Plan and forecast labor and product for maximum efficiency
  • Perform daily cash and coupon audits to ensure vault accuracy. Cash out tills, build nightly deposit, perform pick-ups and drops from in use tills during hours of operation, and ensure vault security
  • Lead the team in the cleaning of auditoriums, lobby, food court, and hallways in a timely manner
  • Continuously seek out methods to improve department operations

  Requirements

  • World-class guest service and outstanding time management skills
  • Superb interpersonal skills to train, motivate, and empower team members
  • Solid understanding of computerized ticketing and POS systems
  • Ability to troubleshoot and solve problems related to digital cinema
  • Must be at least 17 years of age

  What Will Make You Successful

  Stewardship: You are accountable and humble. You will take ownership of yourself, your staff, metrics, and decisions regardless of failure or success. Always take more responsibility for the blame and less than your share of the credit.

  Hard Work: You take initiative to get things done without being asked. You are ultra-observant of the team, guests, and theatre needs. Your attention to detail is impeccable. You efficiently manage time for optimal performance. When obstacles arise, you expertly drive sound decision making and problem solving. You have exceptional communication skills; especially with critical conversations (providing candid feedback), motivating others, and delegating; your team always knows what is expected of them.

  Integrity: You have a proven history of dedication to honesty in the workplace. You consistently create trust and build credibility by keeping your words and actions aligned with our mission, vision, and values.

  Service: You champion kindness and empathy and encourage your team by example. You have experience encouraging excellence in others. You understand organizational distinctions and thoughtfully navigate the supervisor-to-team member relationship. You bring sincere passion for our values, business, and team. You make every guest and employee feel that they are the most important person of the moment.

  FAQ's

  What is the starting pay?

  Department Leaders start at $14/hour

  What are the hours?

  We want to give our guests the best film experience possible. To do this, our jobs demand being fast paced and require long hours of walking, standing and guest interaction. Employees consistently work past midnight and can sometimes work until 2:00am on busy weekends (or busy $5 Tuesday's!) It's hard, but satisfying work.

  Do I have to work Holidays?

  Employees are required to be available for work on weekends and Holidays, when guests are here to see films.

  Do I have to work when large, popular films are released?

  Large film releases, also known as "black out" days, are just as busy as holidays, you can guarantee that all our employees will be working. These events are high energy and a lot of fun!

  What are the perks?

  All of our positions have awesome perks, including: free movie tickets for every film, discounts on concessions, and perks through other Larry H. Miller entities. One of the best perks is working in a fun environment; both our guests and employees love to be here!

  Are there advancement and transferring opportunities?

  Our goal is help each employee reach their potential. In order to achieve this, we do offer opportunities to advance to management levels. We also advocate for our employees who transfer to other Larry H. Miller entities in pursuit of their career goals.

  Equal Opportunity

  We are an equal opportunity employer. We value diversity and promote inclusion. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

• About the company

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