• Job Description

  Req#: oDvhofwx?nl=1
  Industry: Law Firm specializing in Disability Law
  
  Why consider this job opportunity:
  - Fulfilling and rewarding work helping individuals in need
  - Great team environment
  - Competitive salary with potential for incremental increases
  - Paid holidays and accrued paid time off
  - Comprehensive medical benefits package
  - Wellness program
  - 401k with annual employer profit-sharing contributions
  
  What to Expect (Job Responsibilities):
  - Handle approximately 50-75 calls per day in a professional call center environment
  - Build and maintain client relationships throughout the claims process
  - Focus on client retention and provide excellent customer service
  - Maintain high quality score on calls
  - Retain and recall SSA and company policies and processes
  - Solve problems and maintain confidentiality
  - Keep detailed documentation of client interactions in a paperless database system
  - Address client concerns and complaints, including those of upset clients
  - Identify urgent issues and escalate to managers or directors
  
  What is Required (Qualifications):
  - High School Diploma; Degree preferred; or equivalent combination
  - Customer service experience
  - Call center experience
  - Minimum 40 WPM typing speed
  - Proficiency in MS Office Outlook and ability to learn new programs easily
  - Strong multitasking and problem-solving skills
  - Attention to detail and accuracy
  - Excellent telephone, communication, and active listening skills
  - Reliable and dependable
  - Ability to work in a fast-paced and confidential environment
  - Strong organizational and time management skills
  - Self-motivated and able to work with little supervision
  - Acceptance of new ideas and challenges
  - Ability to work well with others as a team
  - Ability to work remotely from home as needed
  - Knowledge of Social Security Disability Law or other disability or medical background preferred
  - Legal assistant, legal secretary, paralegal, or other legal experience preferred
  - Fluent in Spanish a plus
  
  How to Stand Out (Preferred Qualifications):
  - Remote work experience
  - Computer with up-to-date operating system
  - Fast internet connection
  - Wired Ethernet cable internet connection in home office
  - Landline telephone or good cell phone signal in home office
  - Quiet and private home office with no distractions
  - Reside in Texas
  
  #LawFirm #DisabilityLaw #CallCenter #ClientService #LegalAssistant
  
  We prioritize respecting candidate privacy and championing equal-opportunity employment. Central to our mission is partnering only with companies that echo this commitment. We strive to foster a fair, transparent, and secure hiring environment for all. Should you encounter any employer not adhering to these principles, please bring it to our attention immediately.
  
  Talentify isn't the EOR for this position. Instead, our role in this specific opportunity is to link outstanding candidates with a top-tier employer.

• About the company

  Heard & Smith, LLP Social Security Disability Lawyers serving clients in all 50 states, and Probate, Estate Planning, Inheritance, and Guardianship matters in the San Antonio, Texas area.

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