• Job Description

  Req#: R013378

  Thank you for your interest in our company! To apply, click on the button above. You will be required to create an account (or sign in with an existing account). Your account will provide you access to your application information. The email address used in establishing your account will be used to correspond with you throughout the application process. Please be sure and check the spam folder. You may review, modify, or update your information by visiting and logging into your account.

  JOB FUNCTION / SUMMARY:

  Responsible for monitoring and updating accounts in the legal process, ensuring compliance with company policies and all State and Federal statutory and regulatory guidelines. Works with attorney to maximize recovery of charged off accounts.

  ESSENTIAL DUTIES & RESPONSIBILITIES:

  • Prepares documentation packages for outside counsel on loans that involve the filing of legal action such as Replevins, Executory/Judicial Process suits.
  • Reviews account to determine the optimal course of action, while ensuring accounts are handled in compliance with established policies and procedures.
  • Monitors accounts to ensure that outside counsel is working accounts timely and in accordance to the SLA time frames.
  • Ensures accounts are properly documented with actions taken, correspondence, and explanation of controllable versus non-controllable delays. Escalates unwarranted delays to Team Lead and/or Supervisor.
  • Reviews affidavits and verification for accuracy.
  • Files Probate Claims and maintains appropriate follow up with the attorney and/or estate.
  • Works with attorney on post judgment collection and settlements to maximize recovery of charged off accounts.
  • Performs all other responsibilities and duties deemed necessary.

  MINIMUM REQUIRED EDUCATION, EXPERIENCE & KNOWLEDGE:

  • High School Diploma.
  • One year related experience and/or training in collection and recovery or consumer litigation.
  • Strong communication, interpersonal, and organization skills; time management skills; and professional demeanor.
  • Competent in Consumer Financial Protection Bureau (CFPB) and State/Federal Regulatory requirements relative to legal collection work.
  • Proficient knowledge of Microsoft Office products to include Word, Excel, PowerPoint.

  ESSENTIAL MENTAL & PHYSICAL REQUIREMENTS:

  • Ability to work under stress and meet deadlines.
  • Ability to adapt quickly to changing priorities.
  • Ability to work independently within a fast-paced environment.
  • Ability to implement or support initiatives as assigned.
  • Ability to read and interpret a document if required to perform the essential job functions.
  • Ability to travel if required about 10% of the time to perform the essential job functions
  • Ability to lift/move/carry approximately 10 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department/division an “undue hardship” then the employee must be accommodated; hence omitting lifting/moving/carrying as a physical requirement.

  DISCLAIMER

  NOTHING IN THIS JOB DESCRIPTION RESTRICTS MANAGEMENT'S RIGHT TO ASSIGN OR REASSIGN DUTIES AND RESPONSIBILITIES TO THE JOB AT ANY TIME

  Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religious beliefs, national origin, ancestry, citizenship, sex, gender, sexual orientation, gender identity, marital status, age, physical or mental disability or history of disability, genetic information, status as a protected veteran, disabled veteran, or other protected characteristics as required by federal, state and local laws.

• About the company

  Welcome to Hancock Whitney. We've been helping the people of the Gulf South realize their financial goals and dreams for over 100 years. How can we help you?

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