• Job Description

  Req#: 11676856

  Job Description
  Be involved in Analysis and Investigations.
  Incumbent is required to work closely together with the client s law enforcement teams that handle compliance workflows
  Analyze customer requests for validity and urgency
  Interface with multiple functional areas to investigate cases and acquire information
  Accurate review and entry of required data points
  Identify and escalate emergency requests, as needed
  Clarify request information, issues, and inquiries
  Manage open and unresolved tasks under individual ownership
  Discover workflow inefficiencies and suggest solutions to improve operations
  Willingness to work with sensitive, adult, and controversial content
  Strong communication and organizational skills
  Demonstrated teamwork and collaboration in a professional setting
  
  #LI-GM

  Requirements 1 2 years of customer service experience, exposed to high operational KPIs SLAs Flexible and quick learner, able to adapt to continuously evolving changes at client project Strong soft skills Self Confidence, Dealing with Complexity Excellent communication skills in English verbal, written skills Demonstrate speed at carrying out tasks, agility, critical thinking, and problem solving skills, ability to learn quickly Self driven with attention to detail and follow through to closure of issues Ability to multi task and work under pressure in a fast paced environment Preference Singaporeans PR only Candidates with operational excellence experience have an added advantage Working Hours 8.30am 5.30pm. Monday Friday work schedule Willing to support on PH holiday Candidate will also have opportunities to hone their functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.

  Equal Employment Opportunity Statement

  All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

  Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

  Accenture is committed to providing veteran employment opportunities to our service men and women.

• About the company

  Accenture plc is an Irish-domiciled multinational company that provides consulting and processing services.

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