• Job Description

  Req#: F0041-5305?language=en&page=615&sort=publicationDateDesc

  Job summary

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  https://fa-euxi-saasfaukgovprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1001/job/5305/?utm_medium=jobshare/details?sType=NhsJobs#/reference/5305

  Salary:£28,163 - £30,060 pro rata

  Hours per week:18.5 hours

  Interview date:Week commencing Monday 11 August 2025

  Housing - Empowering Housing Solutions for All in Wiltshire

  The Property and Support Team focuses on supporting customers with housing needs in the current climate of huge demand for social housing. The team has an opportunity for a Lettings and Sales Officer to carry out the advertising and letting of social housing properties in Wiltshire and operational management of the choice-based lettings service, Homes4Wiltshire.

  Main duties of the job

  As a Lettings and Sales Officer, you will be responsible for the leasing of council homes, supporting Housing Provider Partners in efficient home allocations, and organising the sale and re-sale of low-cost homes. Further responsibilities include handling customer inquiries via phone, email, and website, resolving routine issues, and maintaining the housing register system.

  We are looking for a candidate who is customer-focused, friendly and highly computer literate, with a passion for improving housing conditions and making a difference to the lives of people in need. We will look for you to have experience in customer service, housing and analytical work.

  If you are confident, motivated, and self-assured, with excellent customer service and systems skills, we would like to hear from you.

  About us

  Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. Thats why we focus on getting the things that matter to our people right.

  Details

  Date posted

  15 July 2025

  Pay scheme

  Other

  Salary

  £28,163 to £30,060 a year pro rata

  Contract

  Permanent

  Working pattern

  Part-time

  Reference number

  F0041-5305

  Job locations

  County Hall

  Bythesea Rd

  Trowbridge

  Wiltshire

  BA14 8JN

  
  

  Job description

  Job responsibilities

  To co-ordinate the advertising and letting of Wiltshire Councils own homes and make effective, timely and lawful allocations decisions under the councils Allocation Policy, liaising as necessary with voids, tenancy services, housing solutions, income, tenancy sustainment, social care, health, police, probation and other colleagues

  To advise and support sellers of shared ownership, discount market sale, First Homes and any other low-cost home ownership products in lawfully disposing of their homes, ensuring that the relevant planning agreements and the councils policies are followed, performing liaison with the councils development management and legal services as necessary

  To carry out, where necessary, interviews with customers identified in the lettings process as being potentially vulnerable to identify their level of vulnerability and ensure the most vulnerable are sensitively re-housed

  Where the post holder identifies a customer with inadequate care and/or support in place, to make the necessary referrals to ensure that measures are in place to ensure that tenancies can be sustained

  To work across teams to ensure the most sustainable possible lettings, taking part in case conferences where appropriate to facilitate the above

  Where Extra Care Housing units are advertised, to facilitate panels to ensure that customers in the greatest need are offered the relevant homes

  To work closely with occupational therapists, social workers, health workers, surveyors and other professionals to make effective use of adapted or adaptable accommodation

  To co-ordinate advertising of homes, approving new build and sensitive lettings plans, liaising effectively with advertisers (providers, charities and other landlords) to achieve the maximum numbers of successful nominations to other landlords homes of customers from the councils Housing Register and the most sustainable tenancies and communities

  To be responsive to the needs of the advertisers to ensure that homes are effectively advertised and let, minimising shortlists and ensuring minimal re-advertising

  To continually promote the councils allocation scheme, ensuring the widest understanding of its operation

  To perform housekeeping in the councils Housing Register system to ensure that customers have the correct bedroom need at significant birthdays and during pregnancies

  To perform annual renewals of housing needs assessments, liaising as necessary with customers and with the Housing Solutions service to ensure that housing needs assessments are up to date

  To create and to circulate to all relevant parties the regular advertising newsletter, checking its accuracy and highlighting any homes which will effectively meet adapted and special needs

  At the councils office at County Hall, or at any other offices from time to time, to scan and attach incoming documents, ensuring that documents where relevant are attached to files and other documents are circulated to the relevant staff

  To ensure timely and accurate maintenance of spreadsheets and databases and other record keeping processes to allow accurate analysis and statistical reporting

  To support the team leader and service manager at regular meetings with members of the allocations scheme forums e.g., minute-taking

  To adopt and implement motivational, trauma-informed and strengths-based practises with customers

  To support, as necessary, the work of the private rented access officer in engaging the private rented sector in meeting housing need

  To support, as necessary, and as appropriate to the grade, the work of the system support officers

  General

  To take part in induction and training of other members of staff commensurate with the level of the post

  To consider wider corporate responsibilities to share information that prevents fraud and eliminates overpayments

  To promote Wiltshire Councils safeguarding agenda

  To undertake regular training, e-learning and professional personal development in line with Service needs and ensure own knowledge and information is cascaded to the team where appropriate

  To undertake any other duties commensurate with the grade and role

  Job description

  Job responsibilities

  To co-ordinate the advertising and letting of Wiltshire Councils own homes and make effective, timely and lawful allocations decisions under the councils Allocation Policy, liaising as necessary with voids, tenancy services, housing solutions, income, tenancy sustainment, social care, health, police, probation and other colleagues

  To advise and support sellers of shared ownership, discount market sale, First Homes and any other low-cost home ownership products in lawfully disposing of their homes, ensuring that the relevant planning agreements and the councils policies are followed, performing liaison with the councils development management and legal services as necessary

  To carry out, where necessary, interviews with customers identified in the lettings process as being potentially vulnerable to identify their level of vulnerability and ensure the most vulnerable are sensitively re-housed

  Where the post holder identifies a customer with inadequate care and/or support in place, to make the necessary referrals to ensure that measures are in place to ensure that tenancies can be sustained

  To work across teams to ensure the most sustainable possible lettings, taking part in case conferences where appropriate to facilitate the above

  Where Extra Care Housing units are advertised, to facilitate panels to ensure that customers in the greatest need are offered the relevant homes

  To work closely with occupational therapists, social workers, health workers, surveyors and other professionals to make effective use of adapted or adaptable accommodation

  To co-ordinate advertising of homes, approving new build and sensitive lettings plans, liaising effectively with advertisers (providers, charities and other landlords) to achieve the maximum numbers of successful nominations to other landlords homes of customers from the councils Housing Register and the most sustainable tenancies and communities

  To be responsive to the needs of the advertisers to ensure that homes are effectively advertised and let, minimising shortlists and ensuring minimal re-advertising

  To continually promote the councils allocation scheme, ensuring the widest understanding of its operation

  To perform housekeeping in the councils Housing Register system to ensure that customers have the correct bedroom need at significant birthdays and during pregnancies

  To perform annual renewals of housing needs assessments, liaising as necessary with customers and with the Housing Solutions service to ensure that housing needs assessments are up to date

  To create and to circulate to all relevant parties the regular advertising newsletter, checking its accuracy and highlighting any homes which will effectively meet adapted and special needs

  At the councils office at County Hall, or at any other offices from time to time, to scan and attach incoming documents, ensuring that documents where relevant are attached to files and other documents are circulated to the relevant staff

  To ensure timely and accurate maintenance of spreadsheets and databases and other record keeping processes to allow accurate analysis and statistical reporting

  To support the team leader and service manager at regular meetings with members of the allocations scheme forums e.g., minute-taking

  To adopt and implement motivational, trauma-informed and strengths-based practises with customers

  To support, as necessary, the work of the private rented access officer in engaging the private rented sector in meeting housing need

  To support, as necessary, and as appropriate to the grade, the work of the system support officers

  General

  To take part in induction and training of other members of staff commensurate with the level of the post

  To consider wider corporate responsibilities to share information that prevents fraud and eliminates overpayments

  To promote Wiltshire Councils safeguarding agenda

  To undertake regular training, e-learning and professional personal development in line with Service needs and ensure own knowledge and information is cascaded to the team where appropriate

  To undertake any other duties commensurate with the grade and role

  Person Specification

  Experience

  Essential

  • High level of relevant and practical experience acquired on the job.
  • An advanced understanding of relevant procedures and working practices.
  • Advanced knowledge of specialist function relevant to service area.
  • Excellent ICT skills including use of Microsoft applications and specialist systems
  • Good communication and interpersonal skills.
  • Good customer service skills with experience of resolving customer enquires in the relation to
  • the service area.
  • Experience of working with the public in a customer facing / contract role.
  • Relevant practical experience working as part of team to meet service standards, targets and
  • deadlines
  • Proven ability to organise and prioritise workloads and achieve deadlines.
  • Good planning and organisational skills, with proven ability to use initiative, prioritise workloads
  • and achieve deadlines
  • Good Literacy and numeracy skills
  • Proven experience in the competent and safe use of complex equipment relevant to the role.

  Qualifications

  Essential

  • Qualified to HNC level or above
  • A thorough knowledge of housing allocation, choice-based lettings and the provision of
  • social housing
  • Up-to-date thorough knowledge of relevant legislation and guidance in relation to working
  • with, and the safeguarding of vulnerable adults.
  • Thorough knowledge of the public sector services, welfare benefits and local housing
  • services in order to provide information and guidance to those requesting a service.
  • An understanding of equality of opportunity and the diverse needs of our customers.
  • Minimum of 2 years experience in a housing role.
  • Emotional maturity and ability to emphasize whilst maintaining a professional attitude.
  • Ability to deal sensitively with people in a calm and friendly approach when faced with
  • difficult situations
  • Ability to deal with a wide range of people and to deal sensitively and firmly with people
  • where the outcome is not routine or straightforward

  Person Specification

  Experience

  Essential

  • High level of relevant and practical experience acquired on the job.
  • An advanced understanding of relevant procedures and working practices.
  • Advanced knowledge of specialist function relevant to service area.
  • Excellent ICT skills including use of Microsoft applications and specialist systems
  • Good communication and interpersonal skills.
  • Good customer service skills with experience of resolving customer enquires in the relation to
  • the service area.
  • Experience of working with the public in a customer facing / contract role.
  • Relevant practical experience working as part of team to meet service standards, targets and
  • deadlines
  • Proven ability to organise and prioritise workloads and achieve deadlines.
  • Good planning and organisational skills, with proven ability to use initiative, prioritise workloads
  • and achieve deadlines
  • Good Literacy and numeracy skills
  • Proven experience in the competent and safe use of complex equipment relevant to the role.

  Qualifications

  Essential

  • Qualified to HNC level or above
  • A thorough knowledge of housing allocation, choice-based lettings and the provision of
  • social housing
  • Up-to-date thorough knowledge of relevant legislation and guidance in relation to working
  • with, and the safeguarding of vulnerable adults.
  • Thorough knowledge of the public sector services, welfare benefits and local housing
  • services in order to provide information and guidance to those requesting a service.
  • An understanding of equality of opportunity and the diverse needs of our customers.
  • Minimum of 2 years experience in a housing role.
  • Emotional maturity and ability to emphasize whilst maintaining a professional attitude.
  • Ability to deal sensitively with people in a calm and friendly approach when faced with
  • difficult situations
  • Ability to deal with a wide range of people and to deal sensitively and firmly with people
  • where the outcome is not routine or straightforward

  Employer details

  Employer name

  Wiltshire Council

  Address

  County Hall

  Bythesea Rd

  Trowbridge

  Wiltshire

  BA14 8JN

  
  

  Employer's website

  http://www.wiltshire.gov.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Wiltshire Council

  Address

  County Hall

  Bythesea Rd

  Trowbridge

  Wiltshire

  BA14 8JN

  
  

  Employer's website

  http://www.wiltshire.gov.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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