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Job Description
- Req#: 24-01035
- Perform equipment install, move, add, and change at the request of client
- Document, maintain, upgrade, or replace hardware and software systems
- Manage triage, troubleshooting, and resolution on IT equipment
- Document efforts, issues and resolutions, close cases / tickets daily
- Inventory equipment on a bi-weekly basis
- Break / fix hardware repair consists of
- Triaging the hardware-related incident
- Assigning a technical resource to perform the repair
- Coordinating with the designated client contact
- Ordering and tracking parts
- If available, provide a client supplied loaner device to restore the end user to
productivity until the EU device is repaired or replaced - Completing the repair, with appropriate escalation for damage due to equipment misuse
- Updating and closing the incident
- Performing warranty and non-warranty repairs of all devices
- Spares and Parts
- Perform OEM warranty Return Merchandise Authorization ( "RMA”) process, client-provided spares and parts, or blend of the above by specific EU device
- Triage and resolution for configuration issues of in-scope operating systems
- Triage and resolution for configuration issues of in-scope applications
- Re-installing in-scope software, drivers, and add-ins
- Install: perform the physical setup and connection of an EU device at the end user's workspace
- Move: relocate an existing EU device from one physical location to
another physical location either within the same building or within a complex - Add: Add a hardware or software component to an existing EU device
- Change: perform configuration changes to an EU device
- Disposition: move an EU device that client has identified as being as
safe for transport, to a central location within the campus site for processing - Minimum 1+ years of IT technical support experience
- CompTIA A+ desired
- Experience with ServiceNow ticketing system
Find out why CompucomStaffing is the employer of choice for contractors! Join our team and enjoy our generous employee benefits!
We are currently seeking a qualified Level 1 Desktop Support to join our client’s team onsite in Morristown, NJ.
Duties and Responsibilities:
Campus Support:
Deskside Support:
IMAC:
Skills and Qualifications:
$25.00 - $26.00 per hour
We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life / AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA / HSA Pre-Tax Benefits, Employee Discounts.
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. ** CompucomStaffing ™ Supports Equal Employment Opportunity** CompucomStaffing ™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.compucom.com .About the company
eXcell is an IT staffing company based in the Seattle, Wa area. We service clients and candidates across North America. We staff permanent, temporary, contract and special project openings across all IT needs.
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