• Job Description

  Req#: C9365-25-0475?language=en&page=41&sort=publicationDateDesc

  Job summary

  Worcestershire Acute Hospitals NHS Trust is able to offer this exciting opportunity for those who have an interest in becoming part of the NHS.

  This Healthcare Support Worker Apprenticeship (Level 2) post is a developmental role. The apprentice will work towards progression to become a Band 2 Healthcare Support Worker, whilst undertaking a HCSW Level 2 Apprenticeship training programme. They will develop and maintain knowledge, skills and competencies related to the role of a healthcare support worker within the service which includes working in a range of care settings and delivery of person-centred care.

  The healthcare apprenticeship training programme combines and integrates both academic and work-based learning through close collaboration between employers and education providers. A healthcare apprentice will be employed by Worcestershire Acute NHS Trust and will work in a wide range of clinical placement settings in order to gain a wide appreciation of many health and care contexts and fulfil all the requirements of the programme.

  The overall outcome from the training programme is that an apprentice is fit to practice in the widest range of settings as well as being equipped with the specific knowledge, skills and capabilities required for the context in which they have trained and are employed.

  Main duties of the job

  Key Duties

  Deliver high quality, compassionate care under the direction of a Registered Nurse (or other registered care professional dependent on setting) with a focus on promoting patient centred healthcare and promote independence

  Have proficient attitudes and behaviours compatible with NHS Values

  Work as part of a designated clinical and care team delivering care that focuses on the direct needs of the individual

  Carry out specific delegated clinical and care tasks and responsibilities to a high standard and competency, under the direction and supervision of a registered nurse or other registered care professionals dependent on setting

  Work with their assessor, supervisor, manager and professional development team to take responsibility for developing own clinical competence, leadership and reflective practice skills within the workplace, while on placements and through attending the apprentice level 2 programme

  Provide feedback to assist in the evaluation of the healthcare apprentice programme

  Develop by the end of the apprentice level 2 programme the ability to work without direct supervision, at times delivering care independently in line with the individuals defined plan of care, within the parameters of practice of the healthcare support worker role

  About us

  Our purpose is simple - Putting Patients First. We are looking for exceptional colleagues who can help us achieve this.

  Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.

  The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester

  Our workforce is over 7,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.

  We are committed to recruiting the best people to work with us to achieve our Vision - working in partnership to provide the best healthcare for our communities, leading and supporting our teams. Our values and behaviours, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.

  Our objectives are simple:

  • Best services for local people
  • Best experience of care and best outcomes for our patients
  • Best use of resources
  • Best people

  Better never stops, and our Clinical Services Strategy provides a clear future vision for our Trust, our hospitals, our services and our role in the wider health and care system.

  We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.

  Details

  Date posted

  27 May 2025

  Pay scheme

  Other

  Salary

  £14,722.50 a year

  Contract

  Apprenticeship

  Duration

  12 months

  Working pattern

  Full-time

  Reference number

  C9365-25-0475

  Job locations

  Charles Hastings Way

  Worcester

  Worcestershire

  WR5 1DD

  
  

  Job description

  Job responsibilities

  Clinical responsibilities

  The following list is indicative as tasks and responsibilities will vary depending on the care setting the Healthcare support worker apprentice is working in.

  Develop understanding of all elements of the nursing process and be able to assist the registered nurse in the on-going assessment, planning, management and evaluation of care

  Support individuals with all aspects of care including daily living, providing person-centred care and promoting health and independence through awareness raising and care navigation to other professionals as appropriate

  Perform and record clinical observations including blood pressure, temperature, respirations, pulse

  Accurately record nutritional and fluid intake

  Ensure the privacy, dignity and safety of individuals is maintained at all times

  Demonstrate the ability to recognise changing priorities seeking advice and guidance from the Registered Nurse or other registered care professionals as appropriate

  Report back and share information with the registered nurses on the condition, behaviour, activity and responses of individuals

  Recognise issues relating to safeguarding vulnerable children and adults and report any problems or raise concerns to the appropriate registered care professionals

  Assist in the assessment of and contribute to the management of risk across several areas within the environment where care is being administered

  Assist in the implementation of appropriate action to meet the specific physical, emotional and psychological, social, cultural and spiritual needs of individuals and carers

  Assist in the delivery of complex care as prescribed by the registered nurse

  Develop understanding of caring for individuals with particular conditions for example dementia, mental illness, learning disabilities

  Develop skills in relation to coaching/teaching individuals/carers/other staff

  Assist with the implementation and monitoring of clinical standards and outcomes

  Develop a working knowledge of other providers resources and referral systems to ensure individuals needs are met, within parameters of practice

  Engage in reflective practice including management of self and reflection on own reactions, asking questions and reflecting on answers given

  Demonstrate good understanding of principles of consent and ensure valid consent is obtained prior to undertaking nursing and care procedures

  Demonstrate good understanding of the Mental Capacity Act / Deprivation of Liberties and applies principles to everyday practice seeking advice / guidance from the Registered Nurse or registered care professional as required

  Develop the skills to actively promote self-care and independence with patients to enable timely discharge.

  For a more in depth view of the role please see the full job description

  Job description

  Job responsibilities

  Clinical responsibilities

  The following list is indicative as tasks and responsibilities will vary depending on the care setting the Healthcare support worker apprentice is working in.

  Develop understanding of all elements of the nursing process and be able to assist the registered nurse in the on-going assessment, planning, management and evaluation of care

  Support individuals with all aspects of care including daily living, providing person-centred care and promoting health and independence through awareness raising and care navigation to other professionals as appropriate

  Perform and record clinical observations including blood pressure, temperature, respirations, pulse

  Accurately record nutritional and fluid intake

  Ensure the privacy, dignity and safety of individuals is maintained at all times

  Demonstrate the ability to recognise changing priorities seeking advice and guidance from the Registered Nurse or other registered care professionals as appropriate

  Report back and share information with the registered nurses on the condition, behaviour, activity and responses of individuals

  Recognise issues relating to safeguarding vulnerable children and adults and report any problems or raise concerns to the appropriate registered care professionals

  Assist in the assessment of and contribute to the management of risk across several areas within the environment where care is being administered

  Assist in the implementation of appropriate action to meet the specific physical, emotional and psychological, social, cultural and spiritual needs of individuals and carers

  Assist in the delivery of complex care as prescribed by the registered nurse

  Develop understanding of caring for individuals with particular conditions for example dementia, mental illness, learning disabilities

  Develop skills in relation to coaching/teaching individuals/carers/other staff

  Assist with the implementation and monitoring of clinical standards and outcomes

  Develop a working knowledge of other providers resources and referral systems to ensure individuals needs are met, within parameters of practice

  Engage in reflective practice including management of self and reflection on own reactions, asking questions and reflecting on answers given

  Demonstrate good understanding of principles of consent and ensure valid consent is obtained prior to undertaking nursing and care procedures

  Demonstrate good understanding of the Mental Capacity Act / Deprivation of Liberties and applies principles to everyday practice seeking advice / guidance from the Registered Nurse or registered care professional as required

  Develop the skills to actively promote self-care and independence with patients to enable timely discharge.

  For a more in depth view of the role please see the full job description

  Person Specification

  Qualifications

  Essential

  • GCSE A* - D, Grade 3 -9 , or Level 1 Functional Skills English Literature or Language
  • GCSE A* - D, Grade 3 -9, or Level 1 Functional Skills Mathematics

  Experience

  Essential

  • Experience of working or volunteering in a customer service or customer facing role
  • Understanding of and adherence to confidential nature of work
  • Demonstrate they have an understanding of the requirements of the HCSW role and holistic care

  Desirable

  • Experience of working in a health or social care setting
  • Computer literate

  Other

  Essential

  • Able to assist others with the delivery of care to patients including toileting and personal care
  • Personal physical contact with patients
  • Dealing will body fluids and odours whilst providing person centred care to patients

  Desirable

  • Applicants will be required to stay on programme for 12 months
  • Ability to work in high pressure environments
  • Ability to deal with distressing, emotionally challenging circumstances for example terminally ill patients, medical/surgical procedures, care as life ends
  • Ability to deal tactfully and empathetically with distressed or anxious patients/relatives

  Personal Capabilities

  Essential

  • Work as a member of a team and partake in collaborative working
  • Good interpersonal, communication and active listening skills both written and verbal
  • Shows an interest in caring for people
  • Commitment to Personal Development
  • Flexible, reliable and be responsive to change

  Desirable

  • Time management skills
  • prioritise workload
  • customer care skills

  Person Specification

  Qualifications

  Essential

  • GCSE A* - D, Grade 3 -9 , or Level 1 Functional Skills English Literature or Language
  • GCSE A* - D, Grade 3 -9, or Level 1 Functional Skills Mathematics

  Experience

  Essential

  • Experience of working or volunteering in a customer service or customer facing role
  • Understanding of and adherence to confidential nature of work
  • Demonstrate they have an understanding of the requirements of the HCSW role and holistic care

  Desirable

  • Experience of working in a health or social care setting
  • Computer literate

  Other

  Essential

  • Able to assist others with the delivery of care to patients including toileting and personal care
  • Personal physical contact with patients
  • Dealing will body fluids and odours whilst providing person centred care to patients

  Desirable

  • Applicants will be required to stay on programme for 12 months
  • Ability to work in high pressure environments
  • Ability to deal with distressing, emotionally challenging circumstances for example terminally ill patients, medical/surgical procedures, care as life ends
  • Ability to deal tactfully and empathetically with distressed or anxious patients/relatives

  Personal Capabilities

  Essential

  • Work as a member of a team and partake in collaborative working
  • Good interpersonal, communication and active listening skills both written and verbal
  • Shows an interest in caring for people
  • Commitment to Personal Development
  • Flexible, reliable and be responsive to change

  Desirable

  • Time management skills
  • prioritise workload
  • customer care skills

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Worcestershire Acute Hospitals NHS Trust

  Address

  Charles Hastings Way

  Worcester

  Worcestershire

  WR5 1DD

  
  

  Employer's website

  https://www.worcsacute.nhs.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Worcestershire Acute Hospitals NHS Trust

  Address

  Charles Hastings Way

  Worcester

  Worcestershire

  WR5 1DD

  
  

  Employer's website

  https://www.worcsacute.nhs.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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