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Job Description
- Req#: JPC 9033886
- Technical Support: Troubleshoot Windows OS, enterprise applications, hardware, and networks.
- Device Management: Re-image devices, install/configure software, and assist in site migrations.
- Networking & Printer Support: LAN/WAN troubleshooting, printer setup, driver installation, vendor coordination.
- Incident Management: Handle ITSM tickets (ServiceNow, Remedy) and document resolutions.
- Collaboration: Work with Level 3 teams, vendors, and IT groups for escalations and improvements.
- Event & Disaster Recovery Support: Provide IT assistance for meetings and emergency situations.
- Windows 10/11, Office 365, Active Directory, Networking & Firewall
- ITSM tools (ServiceNow, Remedy), VOIP Phone Support
- Strong communication, problem-solving, and documentation skills
- ITIL processes & SLA management
PROLIM (www.prolim.com) is currently seeking Level 2 Technical Support for one of our top Client for Location: Cincinnati, OHQualified candidates can directly send your updated resume and contact info via email: vishal.tigalannavar@prolim.comJob Description:
Required Skills:
About PROLIM Corporation
PROLIM is a leading provider of end-to-end IT, PLM and Engineering Services and Solutions for Global 1000 companies. They understand business as much as technology, and help their customers improve their profitability and efficiency by providing high value technology consulting, staffing, and project management outsourcing services.
Their IT and PLM consulting offerings include; Advisory, PLM Software/Services, Program Management, Solution Architecture Training/Staffing, Cloud Solutions, Servers/Networking, Infrastructure, ERP Practices and QA Services. Engineering services include Data Translation, CAD/CAM/CAE, Process & Product Engineering, Prototyping, and Testing/Validation within a wide range of markets and industries.
About the company
PROLIM is a global company focused on product innovation by leveraging IT and PLM Technologies. PROLIM has more than a decade of PLM Service history – serving Automotive, Aerospace, High Tech and Industrial Machinery companies throughout the world.
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