Employer Industry: Workplace Management Technology

Why consider this job opportunity:
- Competitive salary
- Comprehensive benefits package including 401K, medical, dental, and vision care
- Paid vacation, holidays, and sick time
- Opportunities for on-the-job and cross-training
- Encouraging and collaborative team environment
- Commitment to safety through a Zero Harm policy

What to Expect (Job Responsibilities):
- Provide technical support for FM:Systems’ software applications
- Handle support tickets from clients via phone, email, portal, and online chat
- Facilitate effective communication with both internal and external customers
- Solve issues using and programming SQL statements and queries
- Contribute to knowledgebase articles and the FM:Systems Community

What is Required (Qualifications):
- 1+ years’ experience in client support and/or web application development
- Strong verbal and written communication skills
- Strong analytical skills and attention to detail
- Ability to multi-task and work within a team to meet deadlines
- Command of MS Office applications

How to Stand Out (Preferred Qualifications):
- Familiarity with standard CRM/ticketing systems
- Certifications in areas such as MSCE, MSCA, MSDBA, MCAD, MCSD
- Experience with database technologies, particularly SQL Server
- Bachelor's Degree or equivalent experience in a technical field
- Familiarity with AWS environment and Microsoft Server/Network technologies

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