Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

We have a Liability Support Specialist vacancy to provide outstanding service to our customers. We strive to meet our customer’s needs wherever possible and aim to do this at the first point of contact, providing them with excellent Customer service. Are you ready for this exciting role in our national Protect Support team?

As a member of our Protect team, you will play a pivotal role in supporting our customers and our business. This role is the foundation for Protect Claims and ensures Aviva’s values are core in their approach to claims triage. The position is ideal for candidates with a strong customer focus and a background in Claims. We are a dedicated national team where flexibility is important, and comfortable working on your own and as part of the wider team are critical.

You'll be creating value through:

• Having a clear focus on serving our customers on phone inquiries, triaging, and claims management

• Helping adjusters with enquiries and understanding their ever-changing needs

• Improving overall customer journey by identification and removal of waste, complexity, and failure demand

• Protecting the business and the customer by identifying and understanding risks and building in preventions

• Understanding our measures to improve our customer’s journey

What You’ll do:

• Setting up and triaging new claims nationally to the Claims department.

• Directly communication with key stakeholders and customers on all claim-related inquires and referrals.

• Process, coordinate and validate claims referral data and documents to ensure quality in ClaimCenter.

• Apply technical knowledge of operational policies and procedures acquired through the job or specialized training experience.

• Other administrative tasks within Claims, including but not limited to mail sorting and distribution, invoice payments, etc.

• Provide backup administrative services within Claims, with the OneAvva mindset.

What you’ll bring:

• Minimum of 2+ years of administrative experience in the insurance industry preferred

• Attention to detail along with excellent communication skills - both written and verbal

• Excellent organizational skills, along with analytical and decision-making abilities

• Ability to work independently with minimal direction and as part of a team

• Ability to adapt to change and move between tasks seamlessly

• Ability to work under pressure to meet deadlines with flexibility

• Proactive in identify improvements with a positive mindset and a can-do approach

• A solid drive to do the right thing for our customer

• Experience with Guidewire is an asset

• Excellent computer skills, including experience with Microsoft Office – Word and Excel, and Outlook

What you’ll get:

• Competitive rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.

• Our vacation package starts at 4 weeks + the opportunity to buy an extra week.

• Exceptional Career Development opportunities.

• We’ll support your professional development education

• Hybrid working model

Aviva Canada is committed to providing accommodations for people with disabilities during all phases of the hiring process including the application process. If you require an accommodation because of a disability, we will work with you to meet your needs. Applicants need to make their needs known in advance. If you are selected for an interview and require an accommodation, you are encouraged to advise the Talent Acquisition Partner who will consult with you to determine an appropriate accommodation.