About Our Job

About Our Job

The Denver Public Library (DPL) is a growing urban library system that serves the residents of the City & County of Denver. DPL sees more than 4 million visitors every year across its 27 locations, serves Denver’s most vulnerable communities through outreach and mobile services, hosts thousands of programs a year and manages a collection of more than 1.4 million physical and digital materials. We believe a strong library is vital for a strong community. DPL is committed to serving the evolving needs of Denverites through inspired programming, diverse collections, culturally-representative spaces, and equitable policies & procedures.

For more information, go to denverlibrary.org . Find us on Facebook, Twitter, Instagram, YouTube and LinkedIn.

DPL is hiring a Library Assistant II for the Ross-University Hills Branch. You will be spending most of your time at customer-facing service points, welcoming a diverse population with respect and dignity, and creating a safe library space where all are free to explore and connect. You’ll make positive experiences for library customers by checking out and returning books, registering customers for library cards, ordering books and other library materials from other agencies, and responding to customer questions about using library resources. You will assist customers with both library and personal technology.

You’ll use library technology and other tools to efficiently process and route library materials with accuracy and attention to detail while staying current on circulation policies and procedures. You’ll grow as you support the library's goal of being a learning organization by participating in approved learning opportunities, and support through action the Library's mission, vision and values and goals. You may assist with shelving, collection maintenance, and outreach projects as requested.

About Our Branch

Originally built in 1962, the Ross-University Hills Branch Library is a well-loved, bustling neighborhood branch, located near two busy shopping centers. The branch is a lively circulation and reference location, with historically high door counts and frequent customer interactions. Ross-University Hills welcomes a wide variety of community members, and offers programming for older adults, popular Storytime, activities for children and families, as well as Plaza programs.

About You

About you

Our ideal candidate has:

• Ability to thrive in an active work environment with constant public contact. Excellent interpersonal skills, positive attitude, cultural sensitivity, compassion, and a sense of humor when working with customers and colleagues of all ages and backgrounds.

• Bilingual skills, both verbal and written preferred

• Ability to work closely with a team to complete daily, weekly and monthly tasks.

• Ability to use workplace technology effectively including email, calendar, internet, databases, video conferencing, and other software, plus a willingness to learn new technology as needed.

• Skill in communicating and presenting information to customers with varying levels of experience and knowledge using principles of Trauma Informed Care

• Skill in cash and credit card handling and making simple mathematical calculations.

• Ability to adapt to the ebb and flow of materials intake and stay focused on repetitive tasks in a busy and physically-demanding environment.

• Ability to prioritize and creatively solve problems with attention to detail.

• Ability to pass a background check after the offer to hire has been made.

• A demonstrated commitment to developing and maintaining a welcoming environment for young people, including babies, toddlers, preschoolers, grade schoolers, and teens.

Minimum Qualifications:

• Graduation from high school or the possession of a GED, HiSET or TASC Certificate.

• One (1) year of clerical experience.

Other Info To Know:

• Employees may be asked to work at any of our locations due to emergency situations, fill leaves/vacancies, operational needs, etc.

• The working schedule will support the Branch's hours of operation to include evening hours and weekends.

Please submit an application by the 12/29/23 deadline in order to be considered for this role. Applications will be screened while job posting is open

About Everything Else

Job Profile

LC1485 Administrative Support Assistant II

To view the full job profile including position specifications, physical demands, and probationary period, click here.

Position Type

Unlimited

Library Hiring Range

$17.55 - $21.94

Starting Pay

$17.55 - $21.94

Agency

Denver Public Library

Assessment Requirement

The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.

For information about right to work, click here for English or here for Spanish.