• Job Description

  Req#: 4610141

  The City of Greensboro exists to partner with the community to build the desired quality of life for Greensboro. All of our actions are guided by our commitment to and measured by our success in building public trust and the future we and the community desires.

  Critical to our success is maintaining a work environment which fosters employee commitment to public service and making a difference in the lives of our residents.

  If this sounds like a purpose that you would like to share in, please consider the opportunity below.

  The full salary range is: $41,781-$61,458. The expected hiring range is $41,781-$45,190 depending on qualifications, with an excellent benefits package. You can learn more about the benefits that the City of Greensboro offers by visiting https://www.greensboro-nc.gov/departments/people-culture/benefits

  Work Schedule: 8:30am to 5:30pm or 9:00am to 6:00pm Monday through Friday, one evening a week from 12pm-9pm, and weekends on a rotating schedule.

  In partnership with the community, the Greensboro Public Library (GPL) provides free and equal access to information, fosters lifelong learning and inspires the joys of reading. We are committed to this mission and it is our promise to our community; the Greensboro Public Library serves as a Conduit to Destiny®

  If this promise resonates with you, there's a strong possibility that we'd like to partner with you too! GPL, recognized as the parent organization of the City of Greensboro's Libraries/Museum Department, is comprised of eight library locations and the Greensboro History Museum. Our employees pride themselves on delivering quality customer experiences, nurturing relationships and curating rich print and digital collections, all in an effort to make meaningful, measurable and desirable differences in the lives of our customers and the community as a whole.

  Primary Duties/Brief Description of Work:

  GPL, recognized as the parent organization of the City of Greensboro’s Libraries/Museum Department, is comprised of eight library locations and the Greensboro History Museum. Our employees pride themselves on delivering quality customer experiences, nurturing relationships and curating rich print and digital collections, all in an effort to make meaningful, measurable and desirable differences in the lives of our customers and the community as a whole. To support these ongoing activities and associated goals, we are currently seeking a Library Associate position at the Glenwood Branch Library location .

  The Library Associate position serves the community with exceptional customer service skills and must be tech savvy with excellent technical support skills to enhance our library services. This position contributes to the implementation of library programming and services. This individual provides broad-based support by working at the public service desk assisting the public, engaging with colleagues and supporting staff members.

  Specific duties include reference assistance by finding answers to questions, helping customers use physical and online resources, and providing readers' advisory services. The Library Associate may also assist in collection development through assessing the quality of the collection as well as processing and repairing items. Tasks also include shelf maintenance by shelving and straightening library materials.

  The Library Associate will open and close the facility on specified days, nights, and weekends and works with other location staff ensuring that the library environment is conducive for excellent customer experiences (i.e. reporting equipment problems, leaks, outages, etc. to Manager, supervisor and others as required). Additionally, the Library Associate is expected to serve as a system-wide library resource on nights and weekends and assist other library staff in proper implementation of library and city policies and procedures, i.e. circulation and registration, computer use, cash handling, and behavior guidelines.

  This opportunity to join the Greensboro Public Library as a Library Associate may be for you if you possess:

  • The ability to work collaboratively with supervisor, coworkers and the community.
  • The ability to provide excellent customer and public service that model the Library’s BEYOND principles of being proactive, engaging, determined to make a difference, owning our actions, nurturing relationships and delivering quality experiences.

  
  

  The Greensboro Public Library reserves the right to transfer employees to other library locations as required by service needs. Employees of the City of Greensboro are expected to perform all duties listed in their position descriptions, as well as other related duties as assigned, according to the City’s four core values of honesty, integrity, stewardship, and respect. The physical duties of the job include standing, walking, reaching, stooping, climbing, lifting, or pushing approximately 40 lbs. This employee must be able to work the required hours, including assigned weekends. This employee must also maintain a reliable means of contact (i.e. home or cellular telephone).

  The job is NON-EXEMPT under FLSA.

  Minimum Qualifications:

  • Bachelor's Degree with 1-3 years of face-to-face customer service experience in a public library or retail environment
  • Experience using Microsoft Office (Word, Excel, PowerPoint, etc.)
  • Experience using cash register, copiers and printers, etc.

  
  

  An Ideal Candidate Would Also Possess (Preferred Qualifications):

  • Previous library experience using (ILS) Integrated Library System (i.e. Wise, Horizon, Evergreen, SiriDynix, etc.)

• About the company

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