Current employees: Please apply through the employee portal to be considered for this opportunity.

Pay Range:

$100,263.48 - $150,395.49 Annual

Department:

Library Department

Job Type:

Regular Non-Represented

Exemption Status:

United States of America (Exempt)

Closing Date (Open Until Filled if No Date Specified):

April 21, 2024

The Opportunity:

It’s an exciting time to join Multnomah County Library.

We are in the midst of a profound transformation. A voter approved 2020 capital bond has allowed us to embark on a series of major expansions, renovations and new buildings. As this work progresses, we are also working to redefine our staffing models, collections, the use of automation and technology, how we serve communities of color and culture and how we address safety and security issues. With so much happening at once, it is imperative that we communicate clearly with our patrons, our partners and the community at large.

That’s where you come in.

Multnomah County Library is seeking its next Marketing and Communications Director to provide leadership and oversight for Multnomah County Library’s public image, brand and digital communications channels, and voice. You will ensure public accountability and maintain public trust and confidence in the library through effective strategic communication.

This unclassified/executive position sits within the Multnomah County Library Director’s Office and serves at the pleasure of the Director of Libraries. As such, your employment is at-will and you are not eligible for overtime.

The Library Director’s Office provides leadership and direction by working with the Board of County Commissioners, the Library Advisory Board, community members and library patrons, and library staff to ensure that library services meet the needs of Multnomah County residents. The Director’s Office represents the library at the local, regional, and national levels. The Library Director’s Office leads and supports strategic, organizational communications to ensure library staff and the public are well informed on key issues related to the overall mission and priorities of the library, including the department’s commitment to leading with race.

As a member of the library Executive Management Team, this position shares responsibility and accountability for leadership of the library system which includes providing counsel to library staff, representing the executive management team internally, and participating in collaborative decision making with fellow senior leaders.

This role will require you to provide systemwide communications and marketing program management. This includes:

• Leading and providing creative and strategic vision for the library’s marketing and communications functions
• Affirming the library’s commitment to diversity, equity and inclusion across all services and platforms
• In conjunction with the Public Communications & Policy Manager, serving as the library’s staff liaison to the Chair’s Office, Commissioners and other county leaders
• Partnering with the library director to develop and advance a vision for the library that inspires public confidence and long term investment
• Implementing and assisting in the development of policies, procedures, and business practices to support smooth and efficient operations across the marketing and communications team.
• Crafting key budget documents that explain library priorities and use of resources
• Identifying, obtaining, and overseeing the management of funding from grants, The Library Foundation, Friends of the Library, State of Oregon, and other agencies

In addition, you will lead strategic communications and marketing. This will include:

• Designing and executing successful communications and marketing plans and strategies
• Advising the library director and collaborating with the Public Communications & Policy Manager to manage crises and sensitive public facing issues
• In conjunction with the Public Communications & Policy Manager, developing public communications and responding to media and serving as the library spokesperson
• Supporting Executive Management Team’s efforts to be transparent and accountable to library staff and providing counsel and strategic direction of major initiatives
• Supporting Public Communications & Policy Manager in crafting messaging for elected officials, director, deputy director, executive team and others
• Coordinating communications strategy with stakeholders including Multnomah County’s Communications Office, The Library Foundation, and the Friends of the Library
• Representing the director and library system with Multnomah County elected officials, other elected officials and municipalities

You will also supervise the Marketing and Communications team. This will include:

• Directing and approving the planning, prioritizing, and development of communications, marketing and print production as well as assisting in clarifying expected outcomes and managing expectations
• Managing and coordinating work among the Marketing and Communications managers
• Providing leadership to a diverse staff by modeling excellent coaching and communication skills and encouraging those skills in others.
• Directing and managing the development of work plans, goals, and objectives as well as assigning work activities, projects, and programs.
• Acting as a resource and providing direction, guidance, and leadership to staff; advising on more complex and sensitive concerns and issues.
• Recruiting, training, mentoring, coaching, and evaluating personnel using strategies that promote team involvement in these processes. Responsible for performance management, including progressive disciplinary actions to the level authorized by the Department Director. May select, direct, and manage the work of contractors and consultants.
• Overseeing the library’s internal communications strategy
• Seeking new avenues to engage staff and support two-way communication between library staff and management

The library is open and welcoming to all members of our community, including individuals who may be encountering hardships or challenges that affect their behavior and interactions. This position requires someone with the ability to work respectfully and capably with people from all backgrounds and age groups. You must demonstrate a positive attitude, excellent interpersonal skills, cultural sensitivity and a sense of humor while working with customers, co-workers and community. Your ability to exercise quick and mature judgment in dealing with potentially disruptive, physically dangerous or abusive customers and emergencies is crucial.

Multnomah County Library is committed to supporting our communities of color and other communities subjected to marginalization by centering race and intersectionality in the services we provide. As a member of our team, you are expected to act as an ally to library staff and patrons from communities of color and other groups subjected to marginalization by:

• Speaking up to support staff and patrons subjected to marginalization
• Speaking out against racism and oppression
• Demonstrating behavior that is culturally aware and sensitive

Learn more about the library’s services on our website.

To Qualify
We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific about how your background is relevant.

Minimum Qualifications/Transferable Skills:

• Bachelor’s degree from an accredited college with major course work in business administration, public administration, communications, marketing or a related field. Year for year experience will substitute for a degree
• Five years of increasingly responsible leadership experience that includes at least three years of senior level consulting experience, supervisory experience or project management experience
• Five years of increasingly responsible public affairs or public information experience
• Prior experience interacting with senior managers, external stakeholders, and elected officials in a professional manner on high level and complex issues.
• Prior experience in strategic planning
• Ability to deal constructively with conflict and develop a consensus with a variety of people including other executives, elected officials, community members, other business professionals, etc.
• Experience managing budgets
• Ability to collect, compile and analyze information and data that is easily understand by others; ability to make recommendations based upon data analysis
• Availability to work beyond normal business hours for consultation or response to pressing communications issues
• Ability to pass a criminal records check, should a job offer be extended. Results of the records check will be reviewed on an individualized basis. A conviction is not an automatic bar to employment

Preferred Qualifications/Transferable Skills: You do not need to have the following preferred qualifications/transferable skills to qualify. However, keep in mind we may consider some or all of the following when identifying the most qualified candidates. Please clearly explain on your application how you meet any of the following preferred qualifications/transferable skills.

• Prior experience working in a library and understanding of library operations is preferred by not required
• Prior project management experience is preferred

Screening and Evaluation
The Application Packet:

• A completed online application
• A current resume
• A cover letter addressing what qualifications make you an ideal candidate for this position

The Selection Process: For details about how we typically screen applications, review our overview of the selection process page. We expect to evaluate candidates for this recruitment as follows:

• Initial review of minimum qualifications
• An evaluation of application materials to identify the most qualified candidates
• Consideration of top candidates/interviews
• Reference and criminal records checks

Additional Details
Hybrid Telework: This position is designated as “hybrid telework,” meaning you will be working both remotely (from home) and in person at an onsite location. The designation of Hybrid Telework may be subject to change at a future time. All employees must reside in Oregon or Washington; the county cannot support ongoing telework from other locations. The onsite work location for this position is Library Administration at 919 NE 19th Ave, Suite 250, Portland, Oregon 97232.

Serving the Public, Even During Disasters
Everyday, Multnomah County staff work together to serve as a safety net for our communities. During a disaster, this safety net becomes even more critical. All County employees have a role in serving the public during inclement weather, natural disaster, or other types of community emergency response. During these emergency responses, while typically there begins with a call for volunteers, county employees may ultimately be reassigned from their current position to a role in the emergency response in order to support the critical needs presented by our communities. For more information, please visit the Disaster Service Worker Information page.

Diversity and Inclusion: At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees.

We are proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran or protected veteran status, genetic information and other legally protected characteristics. The EEO Know Your Rights poster is available for your reference. Multnomah County is a VEVRAA Federal Contractor. We request priority protected veteran referrals.

Veterans’ Preference: Under Oregon Law, qualifying veterans may apply for veterans’ preference. Review our veterans’ preference page for details about eligibility and how to apply.

Accommodation under the Americans with Disabilities Act: We gladly provide reasonable accommodation to anyone whose specific disability prevents them from completing an application or participating in this recruitment process. Please contact the recruiter below in advance to request assistance. Individuals with hearing or speech impairments may contact the recruiter through the Telecommunications Relay Service by dialing 711.

Questions?

Recruiter:

Anthony Cesario

Email:

anthonyc@multco.us

Phone:

+1 (503) 9883109 x83109

Application information may be used throughout the entire selection process. This process is subject to change without notice.

Disclaimer: This announcement is intended as a general descriptive recruitment guide and is subject to change. It does not constitute either an expressed or implied contract.

Job Profile:

9782 - Library Manager Senior