• Job Description

  Req#: req22298

  Library Services Associate III
  Posting Number	req22298
  Department	Access & Information Services
  Department Website Link	https://lib.arizona.edu/about/organization
  Location	Main Campus
  Address	Tucson, AZ USA
  Position Highlights	The University Libraries, Access and Information Services department seeks a Library Services Associate (LSA) to provide excellent customer service in coordinating activities at various public service sites, working in a fast-paced environment for the purpose of supporting efforts to create an environment conducive for academic and scholarly endeavors in the various libraries. The incumbent in this position assists customers with basic research needs, providing information, reference, technology, resource sharing, and circulation assistance that facilitates customer access to the collections of the University of Arizona Libraries. The LSA also coordinates the work of and provides direction to student employees and may serve on both departmental and library-wide projects and assignments. The Library Services Associate III supports the Library Services Associate IV student manager as the staff member responsible for directing student employees in the evening and on Sundays. This includes assisting with scheduling, training, time approvals, and effective communication with various individuals, including the Library Services Associate IV. They also support the Technology Lending Supervisor, including training of staff and student employees and the coordination of issues at multiple libraries across campus. As needed, the LSA performs all work necessary to meet the changing needs of the Libraries’ customers. As a result of those needs, work patterns and schedules change. Work Schedule: Sunday-Thursday 3:15 p.m. - 12:15 a.m. (including closing the library)* *Summer hours will shift to align with building hours, 6:45 a.m. to 7:15 p.m. Employees will work an 8-hour shift on their assigned days of the week that may include either opening or closing responsibilities. Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to UA recreation and cultural activities; and more! The University of Arizona has been recognized for our innovative work-life programs. For more information about working at the University of Arizona and relocations services, please click here .
  Duties & Responsibilities	CHARACTERISTIC DUTIES Responsible for providing student management support for 25-30 part-time student employees with responsibilities being during evenings and on Sunday. This includes assisting with scheduling, training, time approvals, performance issues, and effective communication with various individuals (e.g., desk staff, Library Services Associate IV Student Manager, and supervisors) to ensure tasks are performed correctly. Supports technology lending supervisor, including training and coordination of issues at multiple libraries across campus. This includes inventory, storage, and security control; initial response to routine problems; damage assessment re: wear and tear versus customer responsibility for damage; liaison with library IT; assessment and benchmarking for policy/procedure changes; provide software and technology support and training for library staff, part-time student employees and library customers; directing the work of other staff who support equipment lending. Oversees front-line services operations, ensuring adequate staffing based on historical patterns and data. Provides customers with reference, technology and circulation assistance (in-person, online via chat, phone and email), including locating library information, resources, materials and services; negotiating overdue accounts and answering billing and collections questions; and troubleshooting software, computers, laptops, projectors and other emerging technology; direct the work of student employees who assist with this work; and liaise with the department’s resource sharing and technology leads. Supports efforts to create an environment conducive for study, meetings, and collaboration (i.e., academic and scholarly endeavors) by enforcing compliance with the Libraries Code of Conduct policies and through application of other pertinent Libraries and University policies and procedures. Acts as a liaison with University Police Department (in regard to reporting criminal activity or emergency situations), Campus and Library Facilities (in regard to building problems), Library Systems (in regard to library equipment problems), and as needed Risk Management (in regard to reporting incidents) during evening and weekend hours. Keeps informed of departmental regulations, policies, and procedures. Supports building closing procedures for the Main and Weaver Science and Engineering Libraries. Backup support for opening procedures for the Main and Weaver Science and Engineering Libraries. Supports the ongoing collection, management and analysis of departmental and library use and needs assessment data including data required for departmental and library projects and strategic planning. Facilitates meetings, makes presentations as needed, and participates in data-based decision making. This includes the ability to think holistically and respond to user needs by carefully analyzing information in support of continual service improvement. The UA Libraries support the UA’s strategic initiatives designed to create a welcoming environment for all faculty, staff, and students. The candidate is expected to support related strategic efforts in the department and Libraries. Other duties as assigned. KNOWLEDGE, SKILLS, & ABILITIES Ability to work independently and collaboratively on the design, development, delivery and assessment of customized technology instruction, train groups and individuals, whose learning styles, levels of academic preparedness, and backgrounds vary greatly in effective use of library resources and research tools as well as experience evaluating individuals based on established work expectations. Ability to exercise sound judgment. Ability to exercise excellent initiative, organization, and time management skills. Knowledge of supervisory principles. Ability to understand and apply policies and procedures, including the ability to resolve situations using conflict resolution skills in the enforcement of policies. Knowledge of computer/digital fluency (hardware/software) to guide student employees. Knowledge of library reference resources (i.e., library catalog, indexes, search engines, print resources, etc.) and their appropriate use, including understanding the difference between primary and secondary resources. Excellent customer service skills, including the ability to collaborate with peers to meet customers’ needs and ensure customer satisfaction. Ability to create effective training documentation. Ability to perform duties independently under general supervision. Ability to handle difficult customer interactions. Ability to maintain appropriate security and confidentiality of information created or encountered in the performance of assigned duties. Excellent observation skills and a high level of attention to detail. Excellent interpersonal and communication skills, both written and verbal. Ability to work in a highly collaborative environment, one that values and leverages the benefits of a variety of perspectives. Positive attitude and strong demonstration of UA Libraries’ Values.
  Minimum Qualifications	Bachelor's degree required. 1 year of relevant experience required in addition to education requirement.
  Preferred Qualifications	Experience supervising student workers, including scheduling, training, approving payroll, developing and tracking wage budget, and daily direction. Experience maintaining daily operations of a technology lending program. Experience responding to customer inquiries using automated systems (i.e., LibApps/Springshare and ServiceNow). Experience providing reference assistance utilizing various research methodologies and online databases. Experience searching integrated Library Services Platform and record interpretation (e.g., Ex Libris). Experience using course management systems (e.g., Desire2Learn) Experience gathering and analyzing internal and external data (both qualitative and quantitative). Experience professionally representing an organization, including events. Experience with process improvement, cost and systems analysis, and project management. Experience with issues pertaining to circulation and library code of conduct procedures. Experience with current version of Microsoft Office suite.
  FLSA	Non-Exempt
  Full Time/Part Time	Full Time
  Number of Hours Worked per Week	40
  Job FTE	1.0
  Work Calendar	Fiscal
  Job Category	Libraries
  Benefits Eligible	Yes - Full Benefits
  Rate of Pay	$18.15 - $22.69
  Compensation Type	hourly rate
  Grade	4
  Compensation Guidance	The Rate of Pay Field represents the University of Arizona’s good faith and reasonable estimate of the range of possible compensation at the time of posting. The University considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate’s work experience, education/training, key skills, and internal equity. The Grade Range Minimum, Midpoint, and Maximum Fields listed below represent a full range of career compensation growth over time in this position and grade. Each unit typically sets starting pay between minimum and midpoint upon hire. The university offers compensation growth opportunities within its career architecture. To learn more about compensation, please review our Applicant Compensation Guide and our Total Rewards Calculator.
  Grade Range Minimum	$18.15
  Grade Range Midpoint	$22.69
  Grade Range Maximum	$27.23
  Career Stream and Level	OC3
  Job Family	Library Services
  Job Function	Libraries
  Type of criminal background check required:	Name-based criminal background check (non-security sensitive)
  Number of Vacancies	1
  Target Hire Date
  Expected End Date
  Contact Information for Candidates	Glenda Taylor (ghendric@arizona.edu)
  Open Date	3/27/2025
  Open Until Filled	Yes
  Documents Needed to Apply	Resume and Cover Letter
  Special Instructions to Applicant	This posting will remain open until filled. To ensure your application is considered, please submit your application materials by 11:59 p.m. on the first review date of April 10, 2025.
  Notice of Availability of the Annual Security and Fire Safety Report	In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act), each year the University of Arizona releases an Annual Security Report (ASR) for each of the University’s campuses. These reports disclose information including Clery crime statistics for the previous three calendar years and policies, procedures, and programs the University uses to keep students and employees safe, including how to report crimes or other emergencies and resources for crime victims. As a campus with residential housing facilities, the Main Campus ASR also includes a combined Annual Fire Safety report with information on fire statistics and fire safety systems, policies, and procedures. Paper copies of the Reports can be obtained by contacting the University Compliance Office at cleryact@arizona.edu.

• About the company

  95194 The University of Arizona is a public land-grant research university in Tucson, Arizona.

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