Kin Insurance
Licensed Customer Service Agent
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Job Description
- Req#: cf418cee-2b71-4dc5-9d49-138fdadab690
Employer Industry: Digital Insurance
Why consider this job opportunity:
- Salary up to $50,000
- $1,000 retention bonus payable at 6 months
- Comprehensive benefits including medical, dental, vision, life insurance, and 401K with company match
- 16 days of accrued PTO per year plus 10 paid holidays
- Paid training for 10 weeks to ensure your success
- Opportunities for continuing education and professional development
What to Expect (Job Responsibilities):
- Interact with current policyholders via phone, email, and chat to address inquiries
- Contact customers' banks/lenders to gather necessary information
- Create and update policies for customer review
- Process payments and issue refunds as required
- Educate customers on policies and coverages to enhance their understanding
What is Required (Qualifications):
- Must hold an active Property & Casualty (P&C) or Personal Lines insurance license
- Experience in a call center or high incoming call volume environment
- Superior customer service skills with empathy demonstrated through active listening
- Ability to work in a fast-paced environment with limited structure
- Proficiency in Google Suite or similar tools and ability to navigate multiple platforms simultaneously
How to Stand Out (Preferred Qualifications):
- Bilingual (Spanish speaking) preferred
- Home insurance experience highly preferred
#DigitalInsurance #CustomerService #CareerOpportunity #CompetitivePay #TrainingProvided
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