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Job Description
- Req#: 47039
Employer Industry: Business Process Outsourcing (BPO)
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Competitive pay structure with potential bonuses
- Supportive and collaborative work environment
- Chance to work with a diverse range of clients and industries
- Flexible work arrangements, including remote work options
What to Expect (Job Responsibilities):
- Manage and oversee customer service operations to ensure high-quality service delivery
- Develop and implement process improvements to enhance efficiency and effectiveness
- Train and mentor team members to foster skill development and performance
- Collaborate with clients to understand their needs and provide tailored solutions
- Analyze performance metrics and prepare reports for management review
What is Required (Qualifications):
- Minimum of 3 years of experience in a customer service or operations management role
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Proficiency in data analysis and performance metrics
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
How to Stand Out (Preferred Qualifications):
- Experience in the Business Process Outsourcing (BPO) industry
- Familiarity with customer relationship management (CRM) software
- Project management certification or training
- Bilingual abilities in English and another language
- Previous experience in training and development
#BusinessProcessOutsourcing #CustomerService #CareerOpportunity #Leadership #RemoteWork
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
Mass Markets is a global leader in outsourced call center services across the entire customer account lifecycle. With both premise-based and work-at-home contact center outsourcing services, we offer flexibility, and contingency plans for our customers to provide additional vendor-based agent support for the front office, back office, Digital, inbound, and outbound contact center support.