• Job Description

  Req#: 400282

  Location: Remote

  Join our dynamic team at Foundever, where every interaction is an opportunity to make a difference!

  • Location: North Carolina (Remote)

  A Property & Casualty AND Life and Health Producer License is required for this position.

  About Foundever

  Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

  Job Overview

  We deliver leading customer experience (CX) solutions to global insurance clients that offer their consumers many products including life, health, property and casualty, long-term care, retirement planning, investments, roadside assistance, and warranty as one of the largest global providers of CX products. All calls are inbound calls only - no cold calling.

  This position is temporary, with the potential for a permanent position after the contract ends.

  Please note: A distraction-free and quiet workspace is essential during training and work hours. Furry friends and household commotion should take a back seat.

  Why You Should Join Us

  • Competitive Compensation: $20/H
  • Flexible Remote Work: Enjoy the flexibility of a remote work environment, with weekend shifts as needed. No less than 40 hrs. per week
  • Comprehensive Benefits: Including 401(k) matching, health, dental, and vision insurance, disability insurance, paid time off, opportunities for bonuses, and career growth.
  • Temporary Position with Possibility of Permanent Role: This job is initially temporary, but there are opportunities for a permanent position based on performance and business needs.

  What We're Looking For

  • A Property & Casualty AND Life and Health Producer License is required for this position.
  • Please have your NPN ready
  • Preferred 6 months – 2 years of relevant work experience
  • Must be at least 18 years old
  • High school diploma or GED equivalent required.
  • Must have open availability during operating hours.
  • Professional customer service aptitude is essential and basic conflict resolution
  • Must reside in North Carolina.

  Key Skills

  • Customer Service Aptitude: Strong skills in delivering exceptional service.
  • Reliability: Consistent dependability and responsibility.
  • Critical Thinking: Ability to assess situations and develop empathetic solutions.
  • Service-Oriented: A personal drive to serve others with compassion.
  • Organizational Skills: Strong organizational abilities are crucial for success in this role.
  • System Navigation: Ability to navigate system tools to search for answers & information
  • Self-paced Learner: Ability to independently study and successfully pass continued education to keep license active. Paid continued education by Foundever.

  Home Setup Requirements

  • Provided Equipment: Foundever will ship necessary equipment, including a headset.
  • Internet Requirements: A hardwired high speed internet connection
  • Work Environment: A quiet, distraction-free space is essential; webcam video presence will be required during training and production. Can not be a primary care provider during hours of operation.

  Military Partners

  We proudly support military families through partnerships with Military One Source and other veteran organizations. We value the unique skills and experiences that veterans bring to our workforce.

  Equal Opportunity Employment (EEO)

  Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.

  Interested in Becoming Part of Our Team?

  Visit us at www.foundever.com and connect with us on Facebook, LinkedIn, and Twitter.

• About the company

  At Sitel Group, we redefine the way brands connect with their customers – one experience at a time. With our People First culture, we have a commitment to our associates to allow for tremendous growth across an exciting range or global opportunities, including working from home. In fact, around 93 percent of our non-agent positions are filled by internal talent today. We know our success is due to our diverse, talented and passionate people. Begin your journey today!

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