Get your career started at eHealth

eHealthInsurance has many exciting career opportunities in a number of locations, across various functions. Come join us today!

Who we are:

At eHealth, our mission is to connect everyone with quality, affordable health insurance and Medicare plans. We believe every customer interaction is an opportunity to create a positive experience, foster trust, and deepen brand loyalty. Through personalized service, we are committed to creating a memorable and engaging experience as we strive to understand our customers, anticipate their needs, and exceed their expectations.

Job Overview

We are looking for enthusiastic and customer-focused individuals to join our Member Loyalty Team as Seasonal Licensed Member Advocates. In this role, you will be responsible for taking customers through the post-enrollment journey, answering both inbound and outbound customer service calls fluidly, handling a high volume of calls, helping clients enroll in a Medicare Advantage plan if needed and cross-selling additional products while providing exceptional support to enhance member satisfaction and retention to eHealth. This is a seasonal opportunity that will start on 9-9-24 and end on 12-8-24.

What you will do:

• Handle inbound customer service calls from existing members, addressing questions about their plans, resolving issues between carrier and member, and providing information about our complimentary services.
• Verify enrollment of new clients and complete post-enrollment activities to assist customers in their newly enrolled plans.
• Identify and resolve member issues efficiently and effectively, ensuring a positive experience.
• Assist members with questions related to their current plan, and explain the benefits included in their plan and how to use them.
• Sell new Medicare Advantage plan, if needed.
• Cross-sell additional products to existing clients.
• Answer outbound calls from a dialer and complete post-enrollment activities along with helping members utilize the plan benefits included in their plans.
• Accurately use the on-screen script and tools provided to help find client information, answer questions about our member’s plans, and efficiently document notes and outcomes of the interaction.

What We Offer:

• Competitive hourly wage
• Comprehensive training and support
• A Positive and collaborative work environment
• The opportunity to make a meaningful impact on our member community.

What you will bring:

• Must hold a resident state health insurance license.
• Strong organizational, interpersonal, and communication skills.
• High School diploma or equivalent.
• Previous customer service experience, preferably in a call center or similar environment.
• Ability to handle high call volumes and manage multiple tasks simultaneously.
• Proficiency in using a dialer and other computer applications.
• High-speed hardwired home internet connection with 50 Mbps download and 10 Mbps upload.
• High level of integrity and customer focus
• Comfortable with desktop computers, including knowledge of Office applications and web browsing.
• Previous sales experience is a plus.

NOTE: As a licensed position working within a regulated industry, all Associate Benefit Consultants must undergo extensive background checks that will include criminal background and credit history reports. eHealth may deny employment to or terminate the employment of any applicant or employee for whom the results of the background checks prevent or adversely affect licensing or certification.

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The base pay range reflects the anticipated pay range for this position. The actual base pay offered will depend on various factors including individual skills, experience, performance, qualifications, the department budget, and the location where work is performed. Base pay is one component of eHealth’s total rewards package, which also includes a monthly commission-based incentive plan, plus an array of benefits designed to support employees’ personal and professional wellness.

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Hourly Pay Rate -24.00 USD Hourly

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Annual Commission Target -$10,000

eHealth is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, national origin, age, marital status, sexual orientation, genetic information, disability, protected veteran status, or any other consideration made unlawful by applicable federal, state or local laws. The foundation of these policies is our commitment to treat everyone fairly and equally and to have a bias-free work environment.