• Job Description

  Req#: 25613291
  Employer Industry: Customer Experience Solutions
  
  Why consider this job opportunity:
  - Employee Performance Incentives and Prizes
  - Frequent employee events, games, parties, and a fun workplace atmosphere
  - Comprehensive healthcare benefits
  - Paid training programs to enhance your skills
  - Opportunity for career advancement within the organization
  - Flexibility to work remotely
  
  What to Expect (Job Responsibilities):
  - Directly manage a team of 10 or more call center agents, including input on hiring and performance documentation
  - Identify, prioritize, and coach agents on development areas to enhance performance
  - Conduct monitoring and coaching sessions to ensure agents meet customer service standards
  - Assist agents with troubleshooting product or account issues for customers
  - Maintain up-to-date product knowledge and ensure all agent reference materials are current
  
  What is Required (Qualifications):
  - Consistent attendance and punctuality
  - Experience as a mentor in a call center environment
  - Proven ability to exceed key performance indicators (KPIs)
  - Strong analytical and troubleshooting skills
  - Excellent verbal and written communication abilities
  
  How to Stand Out (Preferred Qualifications):
  - Experience in a high-paced inbound contact center
  - Proven ability to develop and motivate a team
  - Skills in negotiation and de-escalation of customer issues
  - Flexibility in work schedule to accommodate business needs
  
  #CustomerExperience #CallCenterManagement #CareerGrowth #RemoteWork #TeamDevelopment
  
  We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
  We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

• About the company

  For over 20 years, we’ve made our Partners’ customers the highest priority. We’ve perfected the art of driving performance and increasing revenue. Above all, we’ve understood from the beginning that your brand relies on us to make a positive first impression, to strengthen relationships and to maximize sales. Trust us to provide premier contact center customer service and sales solutions, all backed by the best technology in the business. Because we aren’t just call center experts. We are an organization of performers. We are entrepreneurs and achievers. We are Results.

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