ABOUT BUCKEYE BROADBAND

Buckeye Broadband is the leading provider of High-Speed Internet, Cable TV, and phone services in northwest Ohio and southeast Michigan. Our 600+ employees are committed to excellence and innovation, and are encouraged to volunteer in their local communities in which we live and provide service. Buckeye Broadband offers an inclusive total rewards package, which includes the following benefits for all full-time employees:

• Competitive Pay
• Comprehensive Health Benefits
• 401K Retirement Savings
• Paid Time Off
• Discounted Cable and Internet (Within Service Area)
• Career Development
• Wellness & Fitness Programs
• Community Involvement Opportunities

JOB SUMMARY

• The Line Technician’s primary responsibility is to trouble-shoot and maintain the RF portion of the system from each node to termination including node equipment, fiber optic cable, forward, return, modem, ingress, leakage, DCT, HD related equipment and digital services. The Line Technician assists the maintenance technician, power node technician along with demand calls. The Line Technician turn on and testing of new or modified system plant and other special assignments as needed.
• The Line Technician reports directly to the Supervisor, Technical Operations.
• There are no direct reports to this position.

ESSENTIAL JOB FUNCTIONS

• The Line Technician is accountable for the following items:
• Ability to perform all duties of the Maintenance Technician.
• Performing trouble-shooting, repairing and on-going maintenance of RF portion of the system from the node to termination.
• Performing turn-on and testing of new system additions and modifications.
• Assisting the Maintenance Technician to resolve service call issues in a timely manner.
• Interfacing with Power Mode Technician and Hub Technician to resolve system issues.
• Understanding and using trouble-shooting equipment including but not limited to Bit Error Rate detector, Spectrum analyzer, Time domain reflectometer, Optical light meter, Constellation meter, Optical time domain reflectometer.
• Computer skills as listed but not limited to: Microsoft Office, AutoCAD LT, POP 2000.
• Assisting various projects as needed.
• Assisting with the training of the line, maintenance and service technicians.
• Presenting an acceptable, courteous and professional image and have good customer relation skills with our customers and the general public at all times.
• Using proper radio etiquette.
• Helping to create an atmosphere of positive team work, cultural change and employee relations.
• Following and enforcing the Company’s policies and procedures, including the EEO guidelines and safety, at all times.
• Performing any miscellaneous department duties as needed.

JOB REQUIREMENTS

• Education and Experience
• High School diploma or GED – required
• Associate Degree in Electronics – preferred
• Five years prior practical work experience in CATV system maintenance – required
• Demonstrate via written and/or oral testing the ability to troubleshoot system problems from the Node to the Home – required

Core Competencies

• Agile – Embraces change; adaptable and flexible; sense of urgency;
• Innovative – Uses critical thinking; Creativity; Continuous learning; Challenges the status quo;
• Customer Focused – External/Internal; Creates the exceptional customer experience; demonstrates a sales and service mentality;
• Collaborative – Teamwork, Proactive knowledge sharing, Constructive Conflict;
• Accountable – See it, Own it, Solve it, Do it; Hold each other accountable.

Skills

• Previous knowledge of software applications Auto CAD LT, Microsoft Office, & RRE
• Math Skills; 12th grade level
• Ability to read, write, and speak English in clear, concise sentence structure with accurate spelling and grammar
• Ability to work effectively as a team member
• Ability to problem-solve effectively
• Evidence of good organizational skills
• Careful attention to detail
• Ability to work independently, with little or no supervision
• Ability to meet scheduled and unscheduled deadlines
• Ability to bring projects/assignments to completion within required time frames
• Ability to give clear instructions/guidance to coworkers and other contacts
• Ability to encourage others to perform
• Ability to present self positively to the public

Other Requirements

• Legible handwriting
• Demonstrated positive attitude under pressure to co-workers and other contacts
• Background record that meets Company standards;
• Reliable means of transportation at all times;
• Present professional appearance and demeanor;
• Strictly maintains confidentiality of financial and/or other information acquired in the course of work; discloses only when authorized, unless legally obligated to do so.
• Valid driver’s license and driving record that meets company standards at all times

PHYSICAL DEMANDS

Walking, kneeling, standing, stooping, sitting, driving, hearing, talking, vision (close, distant, color, depth perception, adjust focus), use of hands and fingers, and lifting up to 60 lbs.

WORKING CONDITIONS

• The Line Technician is a position subject to the terms of the current bargaining agreement under Teamsters Local 20.
• The regular schedule for the Line Technician is full time, hourly, 40 hours per week; shift as assigned.
• Overtime, including holidays, weekends, or nights, as required by the Company. (Can be forced scheduled to work overtime.)
• The Line Technician reports to work at 4818 Angola Road, with the majority of the work being completed off Company premise and outside in all weather conditions.
• The Line Technician will be subject to periodic MVR checks and will be required to give written approval upon request.
• The Line Technician will be required to use gaffs to climb telephone poles.
• The Line Technician works in a Company environment working to consistently present a positive, proactive meeting of customer needs.
• The Company is a drug-free workplace. All employees are required to adhere to the Company’s drug-free workplace programs and policies. Pre-employment testing is mandatory along with random testing throughout continued employment.
• The duties assigned, the hours worked, and the status of this position are subject to change as the needs of the company changes.

Buckeye Broadband is an Equal Opportunity Employer (EOE)