NHS
Lived Experience Involvement and Engagement Facilitator
This job is now closed
Job Description
- Req#: C9380-25-0295?language=en&page=978&sort=publicationDateDesc
- To work alongside clinical services to identify, promote and support cocreation andthe involvement of service users and carers.
- To respond compassionately and with empathy to distressing or emotional issues which may be encountered during cocreation.
- To work alongside clinical services and the VCS to identify and support service users, carersand families to get involved in the trust across a range of cocreation activities.
- To provideemotional support and practical training to facilitate cocreation.
- To be innovative and creative in approach to ensure cocreation is accessible to all serviceusers and carers.
- Have an appreciation of the social factors of ill mental health and the compounding effectsof health inequalities, including social exclusion from mainstream activities, discrimination, stigma etc, which contribute to extraordinary physical ill health.
- To have an appreciation of the challenges facing people and families in accessing mental health services and ensure that this feedback is acted on to improve the quality of our services.
- To manage and maintain recording and monitoring systems for cocreation activities.
- To produce accessible reports and minutes on cocreation activities and meetings, and presentwhere appropriate, to a range of stakeholders including service users, carers, staff and other organisations.
- To manage your own time to meet the needs of the business and that of the wider team.
- To coordinate and facilitate meetings in line with identified areas of work.
- To ensure involvement and engagement activities, events, and participation are managedwithin budget.
- To update the shared drive
- To manage and maintain recording and monitoring systems for cocreation activities.
- To produce accessible reports and minutes on cocreation activities and meetings, and presentwhere appropriate, to a range of stakeholders including service users, carers, staff and other organisations.
- To manage your own time to meet the needs of the business and that of the wider team.
- To coordinate and facilitate meetings in line with identified areas of work.
- To ensure involvement and engagement activities, events, and participation are managedwithin budget.
- To update the shared drive
- Relevant degree of professional Qualification or experience
- GCSE or equivilent qualifications English Language and Mathematics grade A-C
- Knowledge of Health and Safety
- Knowledge or Equality and Diversity
- Excellent communication skills both verbal and written
- Experience in delivery of facilitation and engagement sessions with key stakeholders.
- Lived experience of mental illness and/or accessing services as a service user or care
- Working with service users and carers
- oExperience of working in the NHS
- Knowledge of legislation and guidance governing Patient and Public Involvement
- Knowledge of how to support and engage people from a diverse range of backgrounds
- Proven experience of office systems and procedures
- Knowledge of data protection and patient confidentiality
- Proficient use of Microsoft Office, Word, Excel and Pwer point
- Awareness of data protection and confidentiality
- Knowledge of legislation and guidance governing Patient and Public Involvement
- Excellent written and verbal communication, interpersonal and presentation skills, with the ability to engage and build trust with a wide range of audiences
- Ability to assess data, information, complex situations and experiences and make judgements on how best to take this information forward to support team ambitions
- Ability to lead by example, motivate and empower others.
- Proven interpersonal and communication skillsto work with a range of people
- Ability to demonstrate facilitative and negotiating skills
- Relevant degree of professional Qualification or experience
- GCSE or equivilent qualifications English Language and Mathematics grade A-C
- Knowledge of Health and Safety
- Knowledge or Equality and Diversity
- Excellent communication skills both verbal and written
- Experience in delivery of facilitation and engagement sessions with key stakeholders.
- Lived experience of mental illness and/or accessing services as a service user or care
- Working with service users and carers
- oExperience of working in the NHS
- Knowledge of legislation and guidance governing Patient and Public Involvement
- Knowledge of how to support and engage people from a diverse range of backgrounds
- Proven experience of office systems and procedures
- Knowledge of data protection and patient confidentiality
- Proficient use of Microsoft Office, Word, Excel and Pwer point
- Awareness of data protection and confidentiality
- Knowledge of legislation and guidance governing Patient and Public Involvement
- Excellent written and verbal communication, interpersonal and presentation skills, with the ability to engage and build trust with a wide range of audiences
- Ability to assess data, information, complex situations and experiences and make judgements on how best to take this information forward to support team ambitions
- Ability to lead by example, motivate and empower others.
- Proven interpersonal and communication skillsto work with a range of people
- Ability to demonstrate facilitative and negotiating skills
Job summary
We have 5 vacancies available, ranging from 10 to 18.75 hours per week, with flexibility to be discussed at interview.
All 5 of these roles offer flexibility, and as part of our commitment to theNHS People Promise, we are collaborating with The Five Hour Club to offer two of these roles through this initiative, ensuring flexible opportunities for those who may have other commitments, such as caring responsibilities or recovery needs. This approach supports inclusion, work-life balance, and accessibility, allowing individuals with lived experience to play a vital role in shaping our services.
We are seeking a dedicated and self-motivated Lived Experience Involvement and Engagement Facilitator to support the newly formed Engagement and Involvement Department. A successful candidate will be compassionate, motivated, and driven to create positive change, ensuring that the voices of service users and carers are at the heart of service development and delivery.
By offering these flexible and meaningful roles, we are building a workforce that truly reflects the diverse experiences of the people we serve. If you want to be part of this change, we'd love to hear from you!
Main duties of the job
About us
Come and work with us in the Garden of England where we combine exceptional professional development opportunities with a tremendous quality of life.
We are Kent and Medway NHS and Social Care Partnership Trust (KMPT), providing mental health, learning disability and specialist services, serving 1.8 million people in Kent and Medway, as well as specialist services for adults in Sussex and Surrey. We are rated Good overall by the CQC.
Each year we care for over 2,000 people in our hospitals and 54,000 people in the community.
We are proud to employ over 3,800 people from 66 nationalities, and to serve an increasingly diverse range of communities across rural and urban areas.
You will be joining friendly, passionate colleagues, rich in their diversity, who are committed to providing excellent care to our service users and their loved ones.
The nature of our work attracts kindness and compassion as standard and everyone from our cleaners and porters to the chief executive and chairman are recognised as playing a vital role in providing an exemplary service.
Our strategy Our mission is what we set out to do every dayWe deliver brilliant care through brilliant people
Our vision is where we want to be in the futureTo provide outstanding care and to work in partnership to deliver this in the right place, for every service user, every time.
Check out our recruitment videos Recruitment - YouTube
Date posted
04 April 2025
Pay scheme
Agenda for change
Band
Band 5
Salary
£29,970 to £36,483 a year pro rata
Contract
Permanent
Working pattern
Part-time, Flexible working, Home or remote working
Reference number
380-SS0644
Job locations
Priority House
Hermitage Road
Maidstone
ME16 9PH
Job descriptionJob description
Job responsibilities
Please see detailed job description
Job responsibilities
Please see detailed job description
Person SpecificationPerson Specification
Training, Qualifications and Registration
Essential
Desirable
Experience
Essential
Desirable
Knowledge and skills
Essential
Desirable
Skills
Essential
Desirable
Training, Qualifications and Registration
Essential
Desirable
Experience
Essential
Desirable
Knowledge and skills
Essential
Desirable
Skills
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Kent & Medway NHS & Social Care Partnership Trust
Address
Priority House
Hermitage Road
Maidstone
ME16 9PH
Employer's website
https://www.kmpt.nhs.uk (Opens in a new tab)
Employer details
Employer name
Kent & Medway NHS & Social Care Partnership Trust
Address
Priority House
Hermitage Road
Maidstone
ME16 9PH
Employer's website
https://www.kmpt.nhs.uk (Opens in a new tab)
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.