• Job Description

  Req#: 29481

  Who are we?

  
  Sanlam Life and Savings (SLS) is focused on serving our retail and corporate clients in South Africa and further developing our strategic advantages in the South African market. Sanlam Life and Savings consists of the following business units Retail Mass, Corporate, Risk and Savings, Glacier and various business enabling functions. The Sanlam Life and Savings Office provides strategic direction, coordination and support to the four clusters, as well as performing governance oversight that includes assurance provided by second line of defense functions in SLS, to enable us to meet our business objectives.

  What will you do?

  • Assessment and independent decision making of complex living benefits e.g. severe illness, disability and sickness benefit claims.
  • Ensure that the client’s claim request is met within the boundaries of the policy contract, which includes the interpretation of contractual definitions.
  • Liaise with relevant stakeholders (e.g. Underwriters, Legal Department, Product Development, Medical Doctors, Re-insurers) to resolve complex assessments.
  • Propose improvements to the assessment process.
  • Written and verbal communication with clients, intermediaries, underwriters and doctors during the assessment process and on outcome of the claim.
  • Taking full ownership for the communication of the outcome of the claim to the client and intermediary that enables them to understand the decision and prevent complaints.
  • Complaints handling.
  • Contact person to VIP intermediaries for technical enquiries and their client’s claims.

  What will make you successful in this role?

  Knowledge & Experience:

  • Experience as an Occupational Therapist or clinical role in the medical field
  • 3-5 years experience in the assessment of Living Benefit Claims or Risk claims or Retail claims is recommended.
  • Experience in complaints handling
  • Knowledge of Risk Products and Benefits is recommended

  Competencies:

  • Manages complexity
  • Good communication skills in English and Afrikaans (written and verbal)
  • Working independently

  Qualification and Experience:

  Degree or Diploma with 3 to 5 years related experience.

  Knowledge and Skills

  Claims administration

  Claims settlements of a complex nature

  Claims approvals and rejections

  Operate within claims guidelines and compliance

  Coach and develop others

  Personal Attributes

  Business insight - Contributing independently

  Manages complexity - Contributing independently

  Plans and aligns - Contributing independently

  Manages conflict - Contributing independently

  Build a successful career with us

  We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

  Core Competencies

  Cultivates innovation - Contributing independently

  Customer focus - Contributing independently

  Drives results - Contributing independently

  Collaborates - Contributing independently

  Being resilient - Contributing independently

  Turnaround time

  The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.

  Closing Date: 18 June 2025

  Our commitment to transformation

  The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.

• About the company

  As one of the largest financial services groups in South Africa, Sanlam provides insurance, investment, financial planning & retirement advice to individuals, businesses & institutions.

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