• Job Description

  Req#: 136919

  End Date

  Saturday 14 June 2025

  Salary Range

  £25,000 - £25,200

  We support flexible working – click here for more information on flexible working options

  Flexible Working Options

  Flexibility in when hours are worked

  Job Description Summary

  A part-time branch-based opportunity working 17.5 hours per week.

  Job Description

  JOB TITLE: Customer Support

  LOCATION(S): Mexborough. Working across our Lloyds and Halifax branches within a reasonable distance.
  HOURS: 17.5 hours a week, including Saturdays

  WORKING PATTERN: Part time

  SALARY: £12, 500 increasing to £12,875 after 6 months in role
  We operate a skill progression framework where you can increase your pay by developing new skills and taking on new activities, giving you the opportunity to earn £15,375 for our highest skill level

  
  About this opportunity
  As one of our Customer Support colleagues, you’ll learn, grow and develop within an inclusive organisation with genuine values focussed on putting people first making a difference to Customers, businesses and communities.
  

  You could be in one of our branches helping our customers side by side, or working from home, doing your best to help the person at the other end of the line (we also connect via social media, web-chat and remote advice video calls).
  

  Grow Your Career with Our Skill Progression Framework

  Ready to take your career to new heights? Our Skill Progression Framework is designed to help colleagues advance by mastering new skills and earning valuable accreditations. Whether you're starting out or looking to enhance your expertise, our structured pathway offers clear steps for growth.

  Begin with a solid foundation in Community Banking and work your way up to dealing with more complex customer needs. As you develop your skills, you will have the opportunity to progress your career and reward.

  About us
  From building a truly sustainable business to creating a place where people love to work, we need colleagues who are up for the challenge of our bold ambitions. Who are excited to push boundaries and make change happen. Together, we can grow with purpose.

  What you’ll need

  • Crucially, you're a people person – to be honest and genuine, caring about helping people with their finances (no previous financial services experience required)
  • The ability to quickly build relationships to give customers a fantastic experience.
  • The passion to put yourself in the customers' shoes, show empathy, acting with care and integrity – taking time to resolve queries and giving our customers confidence in the service you’re providing.
  • The commitment to deliver on your promises and going above and beyond for your customer.
  • A genuine teammate - collaborating closely with colleagues to ensure your customers' needs are met.
  • If located in in one of our hybrid locations, you will need to meet our Homeworking criteria, for example, a quiet, private room at home, stable internet connection.

  About working for us

  Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
  

  We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.
  

  And it’s why we especially welcome applications from under-represented groups.
  

  We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
  
  We also offer a wide-ranging benefits package, which includes:

  • A generous pension contribution of up to 15%
  • An annual performance-related bonus
  • Private medical benefit with BUPA
  • Share schemes
  • Benefits you can adapt to your lifestyle, such as discounted shopping
  • 22 days’ holiday (increases over time), with bank holidays on top
  • A range of wellbeing initiatives and generous parental leave policies
  • Salaries are reviewed annually on 1 April as part of our annual pay review

  
  Ready for a career where you can have a positive impact as you learn, grow and thrive?
  
  Apply today and find out more. (Please note our roles can generate a considerable amount of interest and close early so don't miss out on this opportunity to apply today.)

  At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

  We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

  We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

• About the company

  For over 250 years we’ve been making a difference to the lives of customers, businesses and communities. Today, we're still driven by our purpose of helping Britain prosper. We're part of an ever-changing industry and are currently on a journey to shape the financial services of the future, whilst supporting our customers’ changing needs. The scale and reach of our Group means we can offer a broad range of opportunities to learn, grow and develop. Our values-led culture and approach to inclusion and diversity means we can all make a real difference together.

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