• Job Description

  Req#: LMSAD004384

  * Position is eligible for a Remote or Hybrid Work Schedule out of the ND and MN office locations *

  Department: Talent Development

  Telecommuting Eligible: Yes

  Job Grade: E11

  Notice of Collection & Privacy Policy for Applicants Residing in California: California Applicant Privacy Policy | Noridian (noridiansolutions.com)

  Job Title

  LMS Administrator

  Job Summary

  The Learning Management System Administrator (LMS Administrator) is the primary system Administrator for Noridian's LMS and provides leadership in the Administration, maintenance, and support of Noridian's Healthcare Solutions learning management system (LMS). This position is responsible for the support, design, development, implementation, delivery, and maintenance of content, assets, and other resources used for LMS instructional functions to support the learning needs of the organization. The LMS Administrator also supports Talent Development Business Partner consulting functions, content design, and development of the tools that support these efforts.

  Essential Functions

  Key Duties/Responsibilities/Accountabilities

  • Manges the day-to-day administration and performance of the Learning Management System (LMS) including infrastructure and functionality, appearance, settings, release management, feature evaluations, LMS configuration, creation of user groups and learning cohorts and trainer administrative functionality and end-user support.
  • Ensures LMS training content/ courses are always running properly within the various learning platforms- without interruption, quality degradation, and without experiencing any avoidable technical issues that could diminish the overall user experience.
  • Oversees and communicates all system updates, upgrades, integrated tools, and other software integrated within the learning management system and makes recommendations on future recommendations to content management, workflow processes, and user adoption.
  • Provides ongoing support for Talent Development Team and Team Trainers throughout the organization to ensure quality and platform functionality and provides troubleshooting assistance for resolving technical issues related to accessing the LMS and course content.
  • Acts as an internal trainer and consultant by working with departmental LMS training administrators and leaders analyzing data and recommending solutions to utilize the LMS to deliver, track training and competencies, compile/ publish reports, and measure performance to meet organizational objectives.
  • Manages relationship with the LMS vendor and IT as needed to resolve software/ technical issues as they arise within the Learning Management System (LMS). Serves as point of escalation for support issues, which may include interaction with LMS vendor and other vendor support services.
  • Develops and documents LMS processes or policies and guidelines as needed to establish consistent use of the system and meets all regulatory compliance needs.
  • Serves as a Talent Development Business Partner to specified departments to consult, collaborate and support departmental learning plans and customized training initiatives by introducing and reinforcing learning tools and concepts, as well as develops eLearning an instructor-led training according to departmental learning objectives.

  Non-Essential Duties and Functions

  • Other duties as assigned.

  Minimum Qualifications

  • Bachelors' degree in Business, Communication, Human Resources, or Education OR equivalent work experience as determined by Human Resources
  • 2 years' relevant experience in Learning Management System Administration.
  • 2 years' relevant training experience as a trainer and content developer.
  • Must have worked with at-least one LMS organizational wide implementation or upgrade initiative.
  • Working knowledge of MS-Office Suite and content development tools such as, but not limited to, Captivate, Camtasia, Articulate, and LMS.
  • Possess fundamental project management skills and sound problem solving and critical thinking skills.
  • Excellent interpersonal skills and ability to adapt training approach to varying audiences.
  • Strong planning, organizing, and execution skills.
  • Strong written and verbal communication skills.
  • Proficient in SharePoint knowledge.

  Preferred Qualifications

  Above requirements and the following:

  • Bachelor's degree in Business, Communication, Human Resources, or Education.
  • 3 years' relevant experience in Learning Management System Administration.
  • Project Manager for a LMS organizational wide systems implementation.
  • Experience with (on-premise) LMS 365.
  • Demonstrated knowledge of API and SCORM.
  • Experience with instructional or educational technology.

  Environment and Cognitive/Physical Demands

  • Office Environment
  • Ability to read, hear, speak, keyboard, reason, communicate effectively and problem solve
  • Requires prolonged sitting and telephone use
  • Requires the use of office equipment such as computer terminals, telephones, copiers and printers
  • Infrequent lifting to 15 pounds
  • Infrequent stooping

  Segregation of Duties

  Every employee is responsible to perform their duties and responsibilities in accordance with Noridian values, policies and procedures, including but not limited to: Segregation of Duties Principles, HIPAA, Security and Privacy, CMS requirements, the Noridian Compliance Program and any other applicable laws, rules and regulations.

  Statement of Other Duties

  This document describes the essential functions, requirements, and responsibilities of this job, and is not intended to be a complete list of all tasks and functions. Employees may be requested to perform job related tasks other than those specifically listed in this description and may be required to perform any task requested by the supervisor or management.

  Total Rewards Package:

  Health, Dental and Vision Insurance, Voluntary Insurance Plans, Health Savings and Flexible Spending Accounts, 401k and Company Match, Company-paid Life Insurance, Education Assistance Program, Paid Sick Leave, Paid Holidays, Increasing PTO Accrual Plan, Medical/Parental/Disability Leave, Workers Compensation, Retiree Benefits, Severance Package, Employee Assistance Program, Financial and Health Wellness Benefits, Casual Dress, Open Office Setting, and Online Learning System.

  CMS Access Compliance and Regulation Contingency Statement

  Some positions require compliance with (i) federal and agency specific regulations and related clauses included in Noridian's prime contracts with the Government, (ii) background checks, and (iii) eligibility for a government-issued identification card.

  Equal Employment Opportunity

  Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities as well as Sexual Orientation or Gender Identity.

  Below is the salary range for potential new hires.

  Salary Range: $52,120 - $85,724

  Other Compensation: Self-Managed PTO (if applicable), Incentive Plan

  Lifestyle Benefit: $50/month

  Applicants selected to interview will be required to provide work samples or a portfolio link.

  This job will be closed 10/09/2023 at 8:00AM CST. No further applications will be considered.

  Qualifications

  Education

  Preferred

  Bachelors

  Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

  The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

• About the company

  Noridian delivers the most dependable program administration to Center for Medicare & Medicaid Services, State Medicaid and Veterans Administration.

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