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Job Description
- Req#: 210505826
- Maintain a high level of knowledge of our products, services and be able to clearly and accurately explain all aspects of them.
- As a backup, answer incoming calls from internal clients and document systems for every client interaction with emphasis on high quality, professional service and one call resolution.
- Support specialists in daily tasks
- Resolve complex process queries, escalations, client complaints and operational challenges.
- Perform additional duties as assigned by the Management
- Function as the main subject matter expert
- Support operational projects and drive continuous improvement efforts with the team including data analysis and day to day performance reporting.
- Ability to prioritize multiple tasks under pressure and ensure timely delivery of tasks.
- Track and calculate complex issues
- Create, complete reporting as needed
- 3+ years of experience in customer service, operations, or call center environment
- A strong aptitude for strategic thinking and tactical execution
- Ability to manage concurrent assignments in an effective, efficient, and organized manner
- Strong analytical, problem solving and proven decision-making skills
- Excellent organizational skills and the ability to manage, prioritize, work under pressure, and meet tight deadlines
- Excellent verbal and written communications skills; able to effectively communicate clearly and concisely
- Strong interpersonal and influencing skills, with the ability to establish credibility and strong partnership with senior business and control partners
- Ability to work from 10:30 am - 7:00 pm
- Ability to use data to create metrics and reporting
- Proficient in MS Office (Excel, PowerPoint, Word)
- College degree
- Previous banking or financial service industry work experience
Job summary
As a Loan Servicing Analyst, you are a trusted member of the team and deeply connected. You are expected to deliver an excellent client experience and help with growth and success for clients and Loan Servicing Specialist. In this role, you will serve to help research and solve issues for our Business Banking clients. Communicate through email, and phone to build strong relationships and provide a level of service that JP Morgan Chase customers have learned to expect.
Job Responsibilities:
Required Qualifications, Skills and Capabilities:
Preferred Qualifications:
About the company
J.P. Morgan is a leader in financial services, offering solutions to clients in more than 100 countries with one of the most comprehensive global product platforms available. We have been helping our clients to do business and manage their wealth for more than 200 years. Our business has been built upon our core principle of putting our clients' interests first.
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