Fremont Bank
Loan Servicing Customer Care Specialist
This job is now closed
Job Description
- Req#: req3338
- Assist clients with their mortgage needs via phone and email; high volume call center
- Maintain call volume standards and procedures in a timely manner
- Verify loan documents, draft loan transactions and online technical support
- Assist clients using automated online payments
- Assist in the setup of customers' escrow account payments, update customer profiles
- Draft manuals, scheduling, and validating Living Trusts and Power of Attorney documents
- High School Diploma or equivalent work related experience
- 1+ year previous Call Center/Customer Service Experience (Call Center experience not required but preferred)
- 1+ year previous banking experience preferred
- Professional written and verbal communication skills
- Problem solving skills
- Ability to work accurately in a fast paced environment
- Maintain flexibility in schedule with business needs; proven excellent attendance
- Excellent interpersonal skills and positive attitude
- Experience working with a Windows-based computer environment, working knowledge of Microsoft Office
- Prefer bilingual candidate (Spanish, Cantonese, Mandarin, Hindi, Farsi, Tagalog)
- Working knowledge of MSP loan servicing system preferred
- Knowledge of Call Center technology desired
- Previous mortgage servicing or origination experience with a financial institution preferred
- Working knowledge of MSP loan servicing system
- Knowledge of Call Center technology
- Mortgage servicing or origination experience with a financial institution
- Flexible weekend and holidays work schedule required
Title: Loan Servicing Customer Care Specialist
Location: Livermore, CA
Hiring salary range: $21.23 - $27.51 per hourFremont Bank founded in 1964, is one of the oldest independently owned banks in the Bay Area and is one of the top rated mid-tier banks in the nation. Voted a Top Workplace for 2024 and for the past fourteen consecutive years, Fremont Bank has an immediate opening for a Loan Servicing Customer Care Specialist in Livermore, CA.
Position Overview
The Loan Servicing Customer Care Specialist performs a variety of duties related to all phases of call center operations and loan servicing including, but not limited to taking inbound client telephone calls related to loan and mortgage products, identifying referral opportunities, cross-selling additional products and services, outbound calls, follow up, research and problem solving, email and administrative tasks and attending meetings, trainings and coaching sessions.Role and Responsibilities
Minimum Qualifications
About the company
Fremont Bank is a retail and commercial bank and California mortgage lender.
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