• Job Description

  Req#: REQ-00021049

  Bill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the “Apply” button to get started!

  A re you looking for a rewarding career? If so, take a leap now towards this fantastic opportunity to join a global business with amazing people!

  We are currently seeking a detail-oriented and customer-focused Loan Verification Specialist Agent to join our dynamic team.

  Start Date: September 27, 2024

  Office Location: 345 Ridout St. N. London, ON.

  The Loan Verification Specialist Agent is responsible for verifying the accuracy and completeness of loan applications and associated documentation. This role involves close interaction with customers, financial institutions, and internal teams to ensure that all loan information is accurate and compliant with company and regulatory standards. The ideal candidate will have a keen eye for detail, strong organizational skills, and a commitment to providing exceptional service.

  Responsibilities:

  • Manage inbound and outbound calls from customers regarding loan applications.

  • Assess the status of the customer’s loan application and communicate next steps to them in an efficient and effective manner.

  • Review and process loan applications from submission to completion.

  • Obtain and evaluate information and documents for authenticity and accuracy.

  • Assess and calculate income utilizing income and tax documents.

  • Utilize multiple systems to capture customer interactions with precise notation.

  • Achieve monthly production goals while maintaining quality standards.

  • Strive to resolve the customer's request in one call while creating an exceptional experience for the customer.

  • Champion company core values and other company programs

  • Other duties as assigned

  Requirements:

  • Full-time opportunity

  • Required Availability: Monday to Friday 8AM-10PM is mandatory

  • 4 weeks Training; mixture of remote/onsite Monday to Friday 9:00am to 5:30 pm

  • Hybrid position minimum of 2 days in office per week

  • No extended time off or vacation within the first 6 months of employment

  What We're Looking For:

  • Must have a reliable internet connection

  • Must have a quiet/secure place to work in order to be permitted to work from home

  • Organized and multi-task detailed

  • Experience utilizing multiple computer programs and browsers

  • Excellent communication and listening skills

  • Strong Customer Service, data entry and analysis background

  What We Offer:

  • Hourly wages starting at $17.00

  • Flexible Hybrid Work environment

  • Health and Dental Benefits

  • Equipment will be provided by us

  • Refurbished historical building across from Budweiser Gardens and close to the Covent Garden Market

  • Enjoy the onsite gym

  • Play in the arcade or check out the downtown views from our rooftop patio

  • Public transit stops steps from our door

  • Desks that adjust to standing

  Why Bill Gosling Outsourcing ?

  • Canadian owned company

  • We have offices across the Globe – including North America , Philippines , Costa Rica , United Kingdom , Trinidad & Tobago , India

  • Over 60 years of experience in the BPO industry

  • We like to have fun! We strive to create a fun, diverse, and engaging workplace, which promotes both personal and professional growth.

  • Encourage personal and professional growth and development with ongoing training and internal opportunities for career progression

  Making lives better, one connection at a time – that's what Bill Gosling Outsourcing is all about!

  CHECK US OUT FOR YOURSELF

  Twitter & Instagram: bgocareers

  Facebo ok: Bill Gosling Outsourcing

  Lin kedIn: Bill Gosling Outsourcing

  Website – http s://www.billgosling.com/careers

  Bill Gosling Outsourcing is committed to ensuring equal access and participation for people with disabilities. People with disabilities will be treated in a way that allows them to maintain their dignity and independence.

  We believe in integration, and we are committed to meeting the needs of people with disabilities in a timely manner . We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under Ontario’s accessibility laws . Accommodations are available on request for candidates taking part in all aspects of the selection process.

• About the company

  As a customer service outsourcing company, we have the technology and resources to help your business provide great customer communication experiences.

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