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Job Description
- Req#: 37458
- Inbound Calls
- Inbound consultations
- Inbound "Ask a BIMA Doctor" feature
- Chat consultations through the BIMA App
- Outbound Calls
- Welcome calls
- BIMA initiated proactive WhatsApp chats
- BIMA initiated proactive consultations or health assessments
- Follow up consultations of previous inbound calls
- Content generation of health content for health tips, BIMA App or BIMA health programs
THE ROLES AND RESPONSIBILITES REQUIRED:
THE CANDIDATE – SKILLS AND EXPERIENCE REQUIRED
The candidate must be;
• Licensed Paediatrician with a current unrestricted license from MDC
• At least 5 years clinical experience as a doctor.
• Fluency in both English and Twi is a must, fluency in another local Ghanaian language is a plus.
• Excellent knowledge of general health, paediatric illness management.
• Strong customer care, organization, and telephone skills.
• IT skills: tech-oriented, good knowledge of key software (including Excel)
• Good interpersonal skills: good communicator, leadership skills, passionate and engaging.
• Ability to work collaboratively, proactive, self-assured and results-oriented
- Inbound Calls
About the company
We are BIMA, we offer affordable mobile delivered health & insurance services to customers in Ghana. Our micro insurance products cover all of your family's health needs.
Notice
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