Jacobs Entertainment
Lodge Casino - Slot Customer Service Manager
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Job Description
- Req#: 805612804
- $200 Referral Bonus
- Tuition Reimbursement
- 7 paid Holidays
- 80 hours of Vacation after 1 year of employment
- 48 Hours of Sick Time available immediately and renews annually
- We offer a variety of affordable medical, dental, vision and flexible spending account plans after 60 days
- Employee Assistance Program FREE of charge
- Company paid Life Insurance and AD&D
- Matching 401K program after 90 days
- Employee Meal Discounts
- Free Parking
- Discounted Bus Tickets
- Ongoing learning and development programs
- Work towards your future advancement within the company—most of our supervisors and managers are promoted from within
- Interview, hire, train, evaluate, and reward direct reporting positions of Slot Attendants.
- Oversee and coordinate the activities of Slot Attendants to maintain the highest level of guest services and performance of essential attendant duties.
- Monitoring of customer service, training needs, KPI’s, teamwork, preventative maintenance and documentation of slot machine deficiencies for techs to work on.
- Modify schedule to work floor to observe and support slot attendants during weekend, holiday and peak times.
- Oversee departmental internal controls, procedures, and protects the assets of the company by ensuring compliance with Title 31 and other federal, state and gaming regulations.
- Fill in as Key License as needed.
- Monitor Black Hawk/Central City competitor market for emerging trends or opportunities.
- Accountable for hours worked and labor dollars spent on Slot Attendants, managed through their schedule and actual hours worked.
- Support Revenue Audit by resolving discrepancies in slot financial data.
- Bachelor’s Degree or equivalent work experience
- Four years of supervisor/managerial experience
- Five years of experience in Slot Department
- Must secure and maintain a Key License with Colorado Division of Gaming
- Identification that establishes identity
- Identification that establishes the right to work in the United States
A Legacy of Excellence
Entertaining Your World
Jacobs Entertainment, Inc. (JEI) is a developer, owner and operator of gaming and entertainment facilities across the United States. Core to the company’s value is our commitment to ethical leadership, outstanding training, and open employee communication.
The Lodge Casino is currently in search of a “Slot Customer Service Manager” . We are Colorado's First Choice For Fun not only for our guests, but for our employees too! If you are looking for a fun and exciting atmosphere, now is the perfect time to jump start your career. The Lodge Casino opened its doors in June 1998, in Black Hawk, CO. Our property features more than 52,000 square feet of state-of-the-art gaming space, four delicious restaurants, nearly 900 slot machines, 23 table games, four bars and 50 spacious boutique hotel rooms.
Our employees are supported with a comprehensive benefits program that include the following:
Essential Job Responsibilities and Duties:
Skills, Education and Other Requirements:
Don't want to drive to Black Hawk?
Take a look at the casino bus routes at www.casinoshuttle.com and www.aceexpresscoaches.com.
BHWK123
About the company
Jacobs Entertainment, Inc. is a gaming, hospitality, and entertainment company based in Golden, Colorado.
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